Library - PT Branch Support Staff (Louisa County)

Assigned to the JMRL Louisa County Branch, this Part-Time Branch Support Staff position performs responsible paraprofessional duties at the Jefferson-Madison Regional Library (JMRL), providing all library circulation services, routine reference, and assisting library patrons, under the general supervision of the Branch Manager.

To read more about this position and the Jefferson-Madison Regional Library, please visit https://jmrl.org/

The preferred hiring amount for this position is $16.54 an hour. Starting offer is based on applicable education, experience, and internal equity. This part-time, non-exempt position works up to 20 hours per week and is eligible for prorated benefits. Which includes 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

Duties may vary based on assigned branch:

• Provides all library circulation services, including checking library materials in and out, registering patrons for library cards, placing holds, and collecting fines and fees.
• Checks returned lending materials for damage, normal wear and tear, and missing included items.
• Maintains serial collections by processing new material and withdrawing old material.
• Processes new books by checking to correct catalog information.
• Prepares books to be withdrawn by processing material in system and generating paperwork associated with removal of material.
• Performs computer assistance for patrons.
• May be asked to perform notaries.
• Provides readers advisory and reference services.
• Manages ILL (interlibrary loan) requests.
• Answers telephone and handles patron inquiries, both in person and on the telephone.
• Shelves and maintains library materials by call number.
• Assists with weeding collection; withdraws books that have been weeded, removing library markings, changing status in catalog, and arranging to return books to vendors.
• Prepares bank deposits for branch funds.
• May be required to maintain branch email address and voicemail box, following up with patrons as needed.
• Maintains branch technology by cleaning patron computers, troubleshooting issues, monitoring IT tickets, replacing paper and toner, and assisting other staff with technology questions.
• Prepares signage, booklists, displays, program calendars, and basic programs to promote library resources and community interaction.
• Assists Jefferson Madison Regional Library staff with projects.
• Requires a flexible schedule including days, evenings, and weekends.
• Follows library procedures for opening, operating, and closing library branch.
• May assume responsibility for branch in absence of Branch Manager.
• Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time. 
• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• High School or GED and previous experience working in a public customer service environment and working with Windows and the internet.

• Previous experience working in a public customer service environment and working with Windows and the internet.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Preferred:

• Library work experience.
• Knowledge of library computer software programs.

Certifications/Licenses/Other Requirements:

• Required to successfully pass a pre-employment background check.
• Required to work a flexible schedule including days, evenings, and weekends.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS: 
Job Knowledge:

• Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
• Knowledge of and ability to apply relevant policies and procedures in daily tasks.
• Knowledge of online information sources and the ability to use them effectively in research and reference situations.
• Knowledge of the navigation and use of non-fiction and print reference collections to support reference inquiries.

Reading:

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

Writing:

• Basic: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.

Math:

• Basic: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).

Communication Skills:

• Routine: Regular & routine interaction involving providing or exchanging basic information. Establishes and maintains effective working relationships with co-workers.

Independence and Decision-Making:

• Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies.  There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties.  Performance is reviewed frequently.

Technical Skills:

• Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software.

Fiscal Responsibilities:

• Receives and disburses funds and prepares money for deposit.

Supervisory Responsibilities:

• No responsibility for direction or supervision of others.

Other Characteristics:

• Strong public services orientation.
• Frequent change of tasks.
• Working closely with others as part of a team.
• Takes responsibility for finding answers to questions and responding appropriately.
• Performing multiple tasks simultaneously.
• Performs tedious or exacting work.
• Excellent organizational, time management and customer service skills.
• May require dealing with angry, frustrated and/or upset individuals.
• Requires a non-traditional work schedule such as weeknights and weekends.

Physical Demands:

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying. 
• Must be able to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; book trucks and carts, and any other equipment as appropriate or as assigned.   

Work Environment:

• Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.   
• The noise level in the work environment is usually quiet.