Team Leader - After Hours Outreach Service

• Permanent Full-Time position

• Location: Bungalow, Cairns QLD 4870

• Salary: $108,073.17 Base Salary + Super + not-for-profit salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose.

Your opportunity

Join our After Hours Outreach Service in Cairns and play a key role in supporting people experiencing homelessness and housing vulnerability. This program provides assertive outreach to individuals sleeping rough across the Cairns region, helping them access specialist homelessness services, crisis accommodation and pathways to stable housing.

As Team Leader, you will provide day-to-day leadership, supervision and support to the Outreach Case Workers delivering services across the Cairns region. Working closely with community organisations, housing providers, government agencies and other stakeholders, you will coordinate service delivery, strengthen partnerships across the homelessness sector, and support positive outcomes for people experiencing homelessness.

This role is suited to an experienced community services professional who enjoys team leadership, service coordination and building strong stakeholder relationships.

Your key responsibilities will be to

• Lead, coach and support a team of outreach caseworkers to achieve positive outcomes for clients and the service.

• Coordinate and oversee the day-to-day delivery of the After-Hours Outreach Service.

• Build and maintain strong relationships with community organisations, housing providers, government agencies and local stakeholders.

• Respond to referrals and work closely with stakeholders, attending sector meetings and supporting strong partnerships across the homelessness and community services sector.

• Manage employee rosters, workforce planning and operational requirements to ensure effective service delivery across a seven-day program.

• Support outreach activities and engage with people experiencing homelessness to strengthen service delivery and client outcomes.

• Provide guidance and support to employees working with clients experiencing homelessness and complex needs.

•  Contribute to reporting, compliance, service improvement and program development activities.

Requirements for success

• Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services or a related field.

• Demonstrated experience leading, supervising, coaching or mentoring employees within a community services environment.

• Strong stakeholder engagement skills with the ability to build and maintain partnerships across community, government and non-government sectors.

• Experience coordinating services within a complex or after-hours service environment will be highly regarded.

• Understanding of trauma-informed, strengths-based and person-centred practice.

• Excellent organisational and problem-solving skills with the ability to manage competing priorities.

• Knowledge of the Cairns community, homelessness sector or broader community services network

• Current Driver Licence with no restrictions.

• Current First Aid Certificate or willingness to obtain.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.

• Volunteering opportunities  

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you