Registration/Scheduling Clerk (CUPE) - Full-time, Uxbridge Site

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
 

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

The Registration/Scheduling Clerk is an integral member of the interprofessional team.  The incumbent will significantly contribute to the smooth operation of Patient Registration, Admitting and Patient Booking as well as staff scheduling. The clerk will provide a high quality of customer service in all aspects of the work. This role will also be trained to provide out of department coverage for clinical areas including Inpatient, Emergency and DI departments as as needed.

Primary responsibilities will include:

• Registering and admitting patients to the Emergency Department, Ambulatory Clinics, Endoscopy, Bed Allocation, Diagnostic Imaging and Inpatient Medical Surgical Unit
• Staff scheduling including staffing sick calls
• Acknowledging, receiving and directing patients, visitors, other hospital personnel and external partners in a professional manner
• Providing clerical support including: transcribing Physician orders, coordinating meals/snacks for patients, filing, photocopying, faxing, preparing/assembling new patient charts, supporting the nursing staff as directed,
• Auditing charts and making corrections as needed
• Booking all ambulatory patient appointments for Diagnostic Imaging, Ambulatory Clinics or Endoscopy visits including, receiving faxed referrals from physician offices, booking endoscopy/OR times and notifying patients of their time and providing verbal and written pre-operative instructions if applicable, maintaining the endoscopy/OR list, preparing and distributing monthly surgical calendars, preparing charts and OR packages, setting up the patient rooms for clinics including directing patients and stocking rooms with appropriate requisitions and paperwork, processing physician orders, booking, confirming patients appointment and populating special procedures list
• Answering the general Uxbridge phone line and directing calls appropriately
• Collecting payment for purchased items or out of province payment for services and other financial duties as assigned (e.g. Cashier).

What you bring to the role:

• Previous clerical experience in a hospital setting; registration and bed allocation experience coupled with unit clerk experience would be ideal
• Proficiency in office computer applications and proven keyboarding skills with a minimum typing speed of 40 wpm; Meditech 6.0 and/or computerized scheduling is ideal
• Knowledge of clinic and endoscopy procedure booking and scheduling is ideal
• Demonstrated excellent knowledge of medical terminology
• Ability to work effectively both independently and as a team member
• Excellent critical thinking and organizational skills with the ability to prioritize multiple demands and work efficiently in a fast paced clinic environment
• Ability to maintain and safeguard the confidentiality of patient information
• Ability to work well in a fast paced environment is essential
• Excellent customer service skills
• Exceptional interpersonal and communication skills and a proven ability to function in a cooperative and facilitative manner with the public and staff
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

The successful candidate must be available to work rotating 8 and 12 hour shifts, days, evenings and weekends.  Please note schedules may change due to operational needs.

Please note schedules may change due to operational needs.

Compensation:

Range:

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.