Urban Outfitters Merchandise Operations Specialist

Role Summary

Urban Outfitters is seeking a Merchandise Operations Specialist! Daily responsibilities will be to support the daily operational functions within your buying area; to ensure timely delivery of merchandise through consistent communication and follow-up with the vendors, the distribution center and the buying team; and to develop key cross functional relationships with the distribution center, vendors and production, buying, planning, and allocation.  Additionally, the role is focused on a nuanced area of the business – Drop Ship – where the Specialist will be the owner and manage these specific tasks and business needs.

Role Responsibilities

Core Responsibilities

·       PO entry and revisions. 

·       Ensure timely delivery of merchandise through tracking and monitoring receipts.

·       SKU Maintenance.

·       Backorder and pre-order management.

·       DC communication and follow-up.

·       Manage and execute RTV’s, Retickets, Price Changes, etc. in coordination w/ Planning and Allocation teams.

·       Manage receipts alongside the OTB availability, ensuring class is not overbought and collaborating with planning/buying when shifting orders/receipts.

·       Manage DTC flags and shipping restrictions.

·       GTIN management.

·       QA problematic SKU’s based on customer feedback.  Correct inventory issues with sites to improve customer experience.  Manage the status of these sku’s throughout the QA process with sites.

·       Work with web ops to address/correct customer facing product info to maintain accuracy and consistency.

·       Facilitate and assist in corrections and adjustments to invoices with Accounts Payable team.

·       Work in synergy with Buying, Planning and Allocation teams toward common goals for the merchandise area. 

Specialized Responsibilities

·       Super-user of the DSCO/Rithum system for Drop Ship, which connects UO to vendors shipping goods directly to our customer, versus owned inventory.

·       Creation, maintenance and management of Drop Ship SKUs.

• Update status changes, cost changes, lead day adjustments.
• Issue payment for cost discrepancies, credit memos, address corrections.
• Monitor DSCO/Rithum SKU issues or system errors.

·       Assist with vendor onboarding for both URBN and DSCO/Rithum platforms, as well as maintain vendor relationships for customer issues and order updates.

·       Monitor fulfillment delays, overdue orders and discontinued items and address those with vendor and buying to ensure customer satisfaction and website accuracy.

·       Work in synergy with Buying and Planning teams toward common goals for the Drop Ship program.

Role Qualifications

·       Excellent communication skills

·       Must be analytical and able to comprehend how multiple systems interact.

·       Proficient in Microsoft Office Suite & Google Workspace programs

·       Excellent Time Management skills

·       High sense of urgency and ability to manage multiple priorities.

·       Productivity and prioritization skills a must.

·       Detail Oriented

·       Prior experience in retail inventory software is a plus.

·       Customer Service or prior retail experience is a plus.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits 

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.