Critical Services Supervisor

Are you an experienced operations professional with a strong technical background and a passion for safety, reliability and operational excellence?

Do you thrive in a mission-critical environment where there is no room for compromise, and where your leadership and technical expertise can make a real difference?

We are looking for a Critical Services Supervisor to join our team in Viborg.

In this role, you will play a key part in ensuring the safe, reliable and efficient operation of our data center. Working closely with the Facilities Operations Manager, you will help lead and develop our Critical Services Technicians (CSTs) and Control Room Specialists (CRSs), coordinate contractors and ensure that our critical infrastructure operates to the highest standards.

Your focus will be on achieving 100% uptime, minimizing operational risk and continuously developing both our people and our way of working.

A key role in a mission-critical environment

As Critical Services Supervisor, you will be an important part of the site operations team and a key operational point of contact for the data center.

You will help ensure that critical infrastructure, equipment and systems are operated and maintained effectively, while creating a strong culture of safety, reliability and continuous improvement.

You will also play an important role in developing our CST and CRS team, ensuring that they have the skills, knowledge and support required to operate in a mission-critical environment.

Your key responsibilities

You will:

• Support the Facilities Operations Manager in the day-to-day operation and maintenance of critical data center infrastructure
• Lead, develop and schedule the Critical Services Technicians and the Control Room Specialists
• Support 24/7 operations and respond to emergencies when required
• Monitor and manage critical power, cooling and environmental conditions
• Troubleshoot electrical, mechanical and fire protection systems
• Ensure compliance with client SLAs, change control and preventive maintenance requirements
• Own the quality and effective use of the site's CMMS
• Coordinate and oversee external contractors and vendors
• Support client relationships and facilities-related issues
• Support safety, environmental compliance, resource planning and budget activities
• Take a leadership role in the absence of the Facilities Operations Manager

Who are you?

We are looking for an experienced operations professional who combines technical expertise with strong leadership and communication skills.

You may have a background in data centers, mission-critical environments, high-performance manufacturing, industrial operations or a similar environment where reliability and operational discipline are essential.

We would like you to have:

• A bachelor’s degree in a relevant field, or equivalent 3–5+ years of experience in a mission-critical environment
• At least one year of direct management experience with shift-based employees
• Strong knowledge of electrical and mechanical systems and facilities operations
• Experience with critical infrastructure, preventive maintenance and change control
• Experience working with SLAs, contractors and clients
• Strong analytical, decision-making and problem-solving skills
• Excellent communication skills in Danish and English
• The ability to explain technical concepts clearly to both technical and non-technical stakeholders

You are the type of leader who...

...takes ownership when things get difficult.

You remain calm under pressure, assess risks and make sound decisions. You lead by example, build trust within your team and enjoy developing people and technical capabilities.

You are structured, proactive and transparent in your communication, with a genuine can-do attitude and pride in delivering a high-quality service.

Why join us?

This is an opportunity to join a mission-critical operation where your technical expertise and leadership will have a direct impact on safety, reliability and client experience.

You will work in an international environment with a strong focus on operational excellence, continuous improvement and professional development.

Ready to make an impact?

If you are ready to take the next step in your career and play a key role in a mission-critical data center environment, we would love to hear from you.