Key Account/Customer Success Manager

About Remi Health

Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.

Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration.

We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners.

## Tasks

The Role

We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health

In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment.

You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales

What you’ll do

• Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality).
• Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup.
• Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs.
• Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.

## Requirements

What we are looking for

• Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes
• Strong execution: you can scope, prioritize, and deliver without heavy process
• Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment
• High bar for quality where it matters: patients, compliance, trust, reliability
• Strong written + verbal communication in German & English
• Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)

Nice to have

• Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations
• Experience scaling B2B products/integrations, workflows, or partner programs
• Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code)

## Benefits

Why you’ll love working here

• Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics
• Infrastructure problems: you’ll build systems that scale — not one-off projects
• High ownership: you’ll have autonomy, direct feedback loops, and fast decisions
• Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat
• Berlin base: Ku'damm office with hybrid working

Compensation & benefits

• Competitive salary (based on level and experience)
• Optional: equity/VSOP if offered
• Flexible working hours
• Equipment budget
• Team events / offsites

Our hiring process

We run a clear, structured process so you always know what’s next:

1. 2 minute video application

2. 30 min call video call

3. Deepdive interview in person

4. Case study (task/presentation/spreadsheet depending on role)

5. Team loop (in person)