Unified Communications DevOps Engineer - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Unified Communications DevOps Engineer to develop scalable automation, observability and data analytics solutions that improve the efficiency, quality and reliability of network operations.

Based in Pune and working within the Unified Communications operational team, you will collaborate with network subject-matter experts to identify automation and monitoring opportunities. You will design, develop, test and support solutions using technologies such as Python, APIs, microservices, Grafana, Prometheus, Kibana, the Elastic Stack, Kubernetes and cloud platforms.

This role requires practical experience of Agile and DevOps delivery, including continuous integration and continuous deployment. You will take responsibility for solution quality through unit, integration, functional and performance testing, while supporting the availability and performance of operational services. The working pattern may include shifts, nights, weekends or overtime according to operational requirements.

## What you’ll do

Design, build, test and maintain scalable automation and data analytics solutions that improve the efficiency and quality of Unified Communications network operations.Collaborate with network subject-matter experts to identify automation, monitoring and operational improvement opportunities.Create automation frameworks using data analytics, APIs, microservices, GitHub and observability technologies such as Grafana, Prometheus, Kibana and the Elastic Stack.Configure and enhance monitoring and tracing services, including Grafana, Prometheus, the Elastic Stack and Jaeger, to support new metrics, alerts, logs, analytics and distributed tracing.Develop automation using Python, PHP or UiPath, selecting an appropriate approach for the relevant operating environment.Apply continuous integration and continuous deployment practices throughout solution development and delivery.Work in an Agile delivery environment, contributing to planning, prioritisation, development, testing and continuous improvement activities.Validate assigned scope and delivery estimates, provide accurate progress updates and raise delivery, quality or dependency risks promptly.Support the development, assessment and optimisation of network systems and services in line with agreed standards and designs.Troubleshoot infrastructure issues affecting server capacity, availability and service performance.Investigate and resolve monitoring-tool and data-related issues, providing specialist advice during operational incident resolution.Recommend effective use of monitoring and analytics capabilities based on business and operational needs.Create and maintain accurate technical, operational and project documentation

## Who you are

You have at least five years of relevant experience in scripting, automation, observability or data analytics solutions.You have hands-on experience with several of the following technologies: Grafana, Prometheus, Kibana, the Elastic Stack, microservices, APIs, Kubernetes, Linux, AWS, Google Cloud, Python and JSON.You understand continuous integration, continuous deployment, automated testing and Agile delivery practices.You can design object-oriented solutions and write maintainable, testable code.You are proficient in data analytics tools and have experience with development or operational tools such as GitHub, Microsoft applications and PuTTY.You have an understanding of networking and databases.You can analyse technical issues, develop practical solutions and communicate recommendations clearly.You communicate effectively in spoken and written English and can work collaboratively with technical and operational stakeholders.You are committed to continuous learning and keeping your knowledge current as technologies and service offerings develop.You hold a Bachelor of Technology degree or a Master of Computer Applications qualification

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

An opportunity to develop automation and observability solutions with a direct impact on operational efficiency, network-service quality and reliability.Exposure to Unified Communications operations and collaboration with network specialists and teams across different markets.Practical experience across cloud platforms, container orchestration, data analytics, microservices and modern monitoring technologies.The opportunity to contribute ideas, make informed technical decisions and recommend improvements to operational tooling.Access to learning, training and skills-development opportunities aligned with your professional growth.Experience of delivering solutions through Agile, DevOps and continuous improvement practices.

## What skills you will learn

Designing scalable automation frameworks for network-operational environments.Building observability capabilities across metrics, logs, alerts, analytics and distributed tracing.Applying Grafana, Prometheus, Kibana, the Elastic Stack and Jaeger to operational monitoring use cases.Developing and integrating APIs, microservices and Python-based automation.Working with Kubernetes, Linux and cloud platforms in support of operational solutions.Applying continuous integration, continuous deployment and automated testing across the development lifecycle.Translating operational requirements into maintainable technical solutions.Diagnosing infrastructure, monitoring and data-quality issues in service-critical environments.Collaborating with network specialists and communicating technical recommendations to stakeholders.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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## Follow us on social media

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