VN Manufacturing Transformation Consultant (AI Data Platform, CADDi)

ABOUT US

• With the mission of "Unleash the potential of the manufacturing," CADDi is dedicated to enabling each manufacturer to leverage its strengths and build collaborative, non-hierarchical relationships within the industry.
• AI has already transformed the digital world. What comes next is materialization — ideas only change the world once they are built. Our vision is to accelerate physical innovation tenfold, and we are transforming the manufacturing supply chain from upstream to downstream to make that possible.
• We are looking for a passionate individual to join our team in Vietnam as a Manufacturing Transformation Consultant for our AI Data Platform for Manufacturing, "CADDi." Trusted by many manufacturing enterprises such as SUZUKI, YKK, YANMAR and so on.
• This role is essential in driving CADDi's expansion and market growth in Vietnam. If you share CADDi's mission, vision, and culture, we welcome you to build the ship together with us!

ROLE OVERVIEW

• Your mission: Drive end-to-end transformation by partnering with clients—from executive alignment to hands-on frontline implementation and results.
• We are not a company that makes software. We are a company that transforms manufacturing, by combining technology with the work of people. We call this "Whole Product," and this role is the human half of it — which is why your work does not end when the recommendation is delivered.
• CADDi Vietnam is a small team, and we are relaunching from here. Our product is being renewed, and so is the way we work in this market — you will decide what CADDi Vietnam becomes rather than inherit a finished playbook.

JOB RESPONSIBILITIES

Transformation Design and Delivery

• Diagnose both the management agenda and the on-site reality of a customer's engineering, procurement and production processes, and identify where knowledge and data are lost, duplicated or unusable.
• Set the target state and the milestones to reach it with the customer's management, and drive it until the new way of working is actually adopted.

Customer Onboarding

• Lead the onboarding process for new customers, working with cross-functional teams to provide the training and resources they need.

Customer Engagement

• Visit the floor. Adoption never begins until the people doing the work are convinced, so you will spend your days with them — understanding how they actually operate, earning their trust, and removing what stands in the way of using the platform.
• Gather feedback continuously, address concerns, and turn what you hear on site into the next step of the transformation plan.

Account Management

• Build and maintain strong, long-lasting relationships with key accounts, from the plant floor to the C-suite, and keep our solutions aligned with the customer's management agenda.

Product and Industry Knowledge

• Develop an in-depth understanding of our products, and stay ahead of how AI and data are changing manufacturing.
• Stay updated on industry trends and best practices to provide valuable insights to customers.

Renewals and Expansion

• Manage customer renewals, and identify opportunities for upselling or cross-selling in collaboration with the Field Sales team.

Knowledge and Reporting

• Monitor progress of your own engagements, detect risks early, and design and execute recovery plans on your own initiative.
• Report on customer outcomes to leadership, and codify what works into repeatable practices so that the whole team's level rises, not just your own.