- Location
- Sydney, Australia
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
What success looks like in this role:
In this role, you will:
- Own and support the SOTI Mobile Device Management environment and Zebra Android scanner fleet.
- Manage device lifecycle activities, software deployment, upgrades, and platform maintenance.
- Support Windows Hyper-V server environments including replication, backups, security patching, domain administration, and troubleshooting.
- Plan, create, execute, and track testing activities for software releases and patches.
- Investigate system issues, analyse customer problems, and provide effective resolutions.
- Develop expertise in the Unisys Baggage Reconciliation System and associated scanning technologies.
- Support messaging gateway and message queue technologies that underpin the solution.
- Act as an initial point of contact for operational issues and service requests.
- Collaborate with airline clients, ground handlers, project teams, and third-party providers.
- Participate in an out-of-hours on-call support roster to help maintain service continuity.
You will be successful in this role if you have:
- Experience supporting enterprise mobility environments, ideally within managed services, software support, or operational technology environments.
- Hands-on experience with SOTI Mobile Device Manager (MDM).
- Strong knowledge of Android operating systems and mobile device lifecycle management.
- Experience supporting Windows Server and Hyper-V environments.
- Solid understanding of networking fundamentals, including TCP/IP, Active Directory, DHCP, and DNS.
- Strong troubleshooting, incident resolution, and problem-solving skills.
- Experience supporting business-critical systems within defined SLAs.
- Excellent customer service, communication, and stakeholder management skills.
- Ability to work independently and manage competing priorities in a fast-paced operational environment.
- Experience working with software deployments, upgrades, patching, and testing activities.
- General IT qualifications and a current driver's licence.
- Ability to obtain and maintain an Airport Airside Security Pass and successfully complete police and reference checks.
Highly Regarded
- Microsoft Intune administration.
- Google Admin experience.
- iOS device management and support.
- Experience supporting large-scale software solutions.
- Business analysis, end-user training, database administration, UNIX, or programming experience.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
