Merchandising Training & Enablement Specialist

Description

Bring Our Products to Life

Are you passionate about products, people, and storytelling? Do you enjoy taking complex information and turning it into something engaging and easy to understand?

As the Merchandising Training & Enablement Specialist, you’ll help bring Chef Works, Bragard, 25 Seven, and Chef Wear products to life. You’ll turn product and merchandising information into engaging training, compelling selling stories, and practical resources that help our teams confidently represent and sell our brands.

This is a highly collaborative role with visibility across Merchandising, Sales, Marketing, Ecommerce, Product Development, and Operations. You’ll support new product launches, product transitions, employee training, and continuous improvement while helping ensure our teams have the knowledge and tools they need to succeed.

What You’ll Do

Product Training & Sales Enablement

• Turn product features, benefits, fabrics, construction, functionality, and competitive advantages into clear, engaging selling stories.
• Develop and deliver product training through in-person and virtual presentations, LMS platforms, and other learning formats.
• Create engaging training and sales resources, including presentations, playbooks, product guides, and other content.
• Keep product information and training materials accurate, consistent, and up to date.
• Track training participation and effectiveness and share insights with the Director of Merchandising.
• Serve as a go-to resource for product questions and support the Product Development inbox and Teams channel.
• Support new-hire onboarding and the monthly Product Development Tour.
• Coordinate product samples and resources needed for training, launches, and key initiatives.

Product Launches & Lifecycle

• Partner with the Director of Merchandising to support new product launches, updates, replacements, and product exits.
• Develop training and communication plans that help teams understand product changes and confidently support new products.
• Partner with cross-functional teams to ensure products are launch-ready and positioned for success.
• Gather feedback and identify opportunities to improve future launches and product lifecycle processes.
• Proactively identify and communicate product readiness gaps or risks.

Merchandising & Collaboration

• Partner across departments to connect product strategy with training, communication, and sales execution.
• Use sales data, customer feedback, market insights, and competitive information to strengthen product education and communication.
• Help develop tools, resources, and processes that improve product readiness and team efficiency.
• Represent Chef Works at customer, partner, ambassador, sales, and company events as needed.
• Bring a collaborative, customer-focused approach to everything you do.

Requirements

What You Bring

Bachelor’s degree in Merchandising, Business, Education, Learning & Development, Product Development, or a related field, or equivalent experience.

3+ years of experience in merchandising, product training, product education, sales enablement, apparel, textiles, or a related product-driven industry.

Strong presentation, communication, storytelling, and interpersonal skills.

Confidence presenting to both small and large groups.

Ability to make product information clear, engaging, and actionable.

Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines.

Strong attention to detail, problem-solving, and follow-through.

Ability to collaborate and build strong relationships across teams.

Proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook.

Experience with LMS platforms, Canva, Adobe Acrobat, Google Workspace, or similar tools is a plus.

Apparel, textile, garment construction, or product development experience is preferred.

A genuine interest in products, merchandising, learning, and helping sales teams succeed.

Why Join Us?

This role gives you the opportunity to have a direct impact on how our products come to market and how our teams experience them. You’ll collaborate with talented teams across the business, build your expertise in product and merchandising, and help turn great products into great customer experiences.

If you’re a confident communicator, creative storyteller, and natural collaborator who loves learning about products and sharing that knowledge with others, we’d love to meet you!

Work Environment & Physical Requirements

Primarily office-based with extended periods of computer work and virtual meetings.

Ability to handle garments, fabrics, and product samples.

Occasional lifting of up to 20–30 lbs., less than 5% of the time.

Occasional travel may be required for customer, partner, training, sales, or company events.