Business Office Assistant Lead

Job Summary 

Under the direction of the clinic management, performs and oversees functions related to business activities including but not limited to: patient appointments, registration, billing functions, cash collections, and phone communications and office maintenance and oversight of staff Business Office Assistants. The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions 

• Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.

• Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.

• Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.

• Provides a pleasant and comfortable environment.

• Demonstrates competency in job skills and attends mandatory training programs.

• Verbalizes knowledge of and participates in emergency management exercises.

• Ensures functionality of equipment.

• Participates in maintaining continuous accreditation readiness.

• Keeps customers informed of status during visits.

• Assist management with oversight and coordination of business office activities and practices.

• Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.

• Active participation as a team member, including mentoring new employees.

• Demonstrates respect and maintains patients’ dignity and confidentiality.

• Participates in site/department council and staff meetings.

• Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.

• Participates in the patient referral process.

• Demonstrates knowledge of medical record organization.

• Maintains inventory and stocking of supplies and equipment.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

• Performs other duties as assigned.

Qualifications 

Required 

• High School Diploma or equivalent

• 3 years of relevant experience clinical setting experience

Preferred 

• 1 year of relevant experience billing and/or personal PC experience.

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Cardiology Academic Heart and Vascular HOPD - Royal Oak Prof Svcs

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.