Medical Assistant - Employee Wellness Clinic

Travis County is seeking a compassionate and skilled Medical Assistant to support the health and well-being of the people who keep our County running. As part of the Travis County Employee Clinic, you will provide hands-on clinical and administrative support to deliver healthcare services exclusively to Travis County employees and their eligible dependents.

In this role, you will work closely with providers and nursing leadership to support patients throughout their care experience. You will help prepare patients for examinations, take vital signs, perform diagnostic testing, assist with medication administration under physician direction and within your scope of practice, and provide patients with health education materials. Your work will help support safe, efficient, and quality patient care.

As a key member of the Employee Clinic team, you will also support the day-to-day operations that help the clinic run smoothly. From maintaining patient information and medical records to coordinating reports and prescription refills, monitoring medical and office supplies, and maintaining equipment and patient care areas, you will play an important role in supporting an organized and effective clinical environment.

You may also support employee health and wellness initiatives, including health education classes and off-site lab screenings. Whether assisting a patient, supporting a provider, or helping with clinic operations, your work will contribute to the health and well-being of Travis County employees and their eligible dependents.

What Makes This Role Exciting:

• Make a direct impact on the health and well-being of Travis County employees and their eligible dependents.

• Work in a unique internal healthcare setting dedicated to supporting the County's workforce.

• Work directly with patients while providing professional and compassionate support.

• Apply your medical assisting skills across a diverse range of clinical, administrative, and patient support responsibilities.

• Support employee health and wellness initiatives, including health education and screening activities.

• Be part of a collaborative healthcare team supporting the people who serve Travis County.

THE IDEAL CANDIDATE

This position sits within the Medical job family and supports both direct patient care and the day-to-day operations of the Travis County Employee Clinic. The ideal candidate understands the importance of providing professional, compassionate, and confidential support to patients while assisting providers and nursing leadership with clinical and administrative responsibilities.

The successful candidate is organized and attentive to detail, with the ability to communicate effectively with patients and establish and maintain effective working relationships with members of the healthcare team and others. They are comfortable balancing patient care with administrative responsibilities and understand the importance of accuracy, confidentiality, compliance, and professionalism in a healthcare setting.

This role is well suited for someone who takes pride in helping others, works effectively as part of a healthcare team, and wants to support the health and well-being of Travis County employees and their eligible dependents.

• Schedules patients, takes vital signs and prepares patients for provider exam, patient preparation, cleaning and storing equipment after exam. Cleans patient rooms.
• Administers medication under physician's direction and within scope of practice as demonstrated by completion of training and testing.
• Experience performing venipuncture, specimen collection, and point-of-care laboratory testing.
• Demonstrated ability to multitask, prioritize workload, and adapt to changing patient care needs in a busy outpatient clinic.
• Recalls reports, lab reports and prescription refills.
• Follows directions given by nursing team leader or supervisor.
• Provides patients with educational materials, as required.
• Performs diagnostic testing and completes all necessary paperwork.
• Maintains equipment, monitors inventory of medical and/or office supplies.
• Ensures units and rooms are properly stocked and supplies are current and within expiration dates.
• Organizes, and communicates at front desk, incoming phone calls, incoming and outgoing faxes.
• Performs data entry for new patient demographics, referrals, scanning, flowsheets and e-md projects.
• Performs other office related duties.
• Performs other duties may include assisting with scheduling health education classes and off-site lab screening, preparing promotional material and distributing notification of these events.
• Performs other job-related duties as assigned.

Education and Experience:

High School diploma or G.E.D. AND two (2) to three (3) years of office medical experience in a clinical setting as a Medical Assistant supporting clinic office activities;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Graduate of an Accredited Medical Assisting Program and/or a Certified Medical Assistant.

Knowledge, Skills, and Abilities:

Knowledge of:

• File management and techniques.
• Principle and procedures of record keeping.
• Computer software including word processing, spreadsheets, databases, presentation and related software packages.
• Business English, spelling and basic arithmetic, letter writing, grammar and punctuation, and report preparation.
• Knowledge of and adherence to HIPAA and other federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Working with customers both in person and on the telephone.
• Resolving complex problems.
• Both verbal and written communication.

Ability to:

• Resolve customer issues and maintain a production schedule.
• Compile data and present it in a clear and comprehensive manner.
• Understand and carry out verbal and written directions.
• Establish and maintain effective working relationships with department clientele, representatives of outside agencies, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 7:30-5:30 M-Th; 7:30-11:30 F

Department: Human Resources Management Division

Location: 700 Lavaca St, Austin, TX 78701,

Criminal and Employment Background Checks Required. 

For updates or questions on this position, contact: HRMD Recruiting at [email protected]. 

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.