Environmental Services and Resident Support Assistant

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts?more than?20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Environmental Services and Resident Support Assistant role, you’ll be primarily responsible for maintaining a clean, safe, sanitary, and orderly environment throughout the Turk Center. Approximately 80% of the position is dedicated to environmental services, including cleaning, disinfecting, room preparation and turnover, waste disposal, supply management, and identifying and reporting facility or safety concerns. Approximately 20% of the position involves providing general, non-clinical support to residents and assisting program staff with routine resident and program needs. The position works collaboratively with program, nursing, and clinical staff to support a safe, respectful, and welcoming residential environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains a clean, safe, sanitary, and orderly environment throughout the facility, including resident rooms, restrooms, offices, hallways, common areas, break rooms, and other assigned areas
• Sweeps, mops, vacuums, and polishes floors; shampoos carpets as needed
• Dusts, cleans, and disinfects furniture, equipment, fixtures, high-touch surfaces, windows, glass surfaces, mirrors, and other assigned areas
• Empties trash and recycling bins, replaces liners, and disposes of waste in accordance with established procedures.
• Maintains hallways, common areas, entrances, and resident spaces free of debris, clutter, wheelchairs, equipment, and other potential safety hazards
• Replenishes and monitors environmental services supplies, including soap, paper towels, toilet paper, cleaning products, and other necessary supplies
• Monitors inventory levels, prepares supply requests, and submits orders to the appropriate supervisor for approval
• Operates and maintains cleaning equipment, tools, and supplies safely and appropriately
• Follows established procedures for the use, labeling, storage, and disposal of cleaning chemicals and supplies
• Adheres to established health, safety, sanitation, infection prevention, and environmental services procedures, including appropriate cleaning and disinfecting procedures when blood, bodily fluids, or other potentially infectious materials are identified
• Assists program staff with cleaning, sanitizing, and preparing resident rooms for new admissions, discharges, and room changes
• Assists with room setup, meeting and event preparation, and breakdown as needed.
• Maintains assigned outdoor areas, including entrances, walkways, and parking areas
• Identifies and promptly reports maintenance needs, damage, safety hazards, equipment concerns, supply shortages, and other environmental or operational concerns to supervisory staff
• Responds promptly and professionally to cleanliness concerns and supports the overall cleanliness, appearance, safety, and welcoming environment of the residential program
• Maintains awareness of resident needs while performing environmental services duties and promptly reports significant changes in a resident's physical condition, behavior, mood, functioning, or safety to appropriate program, nursing, or clinical staff
• Provides basic, non-clinical resident support under the direction and supervision of program, nursing, and clinical staff.
• Assists with resident admissions, transfers, room preparation, orientation, and discharges as assigned
• Orients new residents to their rooms, facility routines, common areas, and applicable program expectations upon admission and as needed
• Supports residents with accessing appointments and scheduling transportation in accordance with program policies and procedures
• Provides support during therapeutic, recreational, and other program activities within the scope of the position, training, and program procedures
• Promotes a safe, respectful, and therapeutic residential environment by following program protocols and modeling appropriate behavior
• Utilizes appropriate behavioral health, communication, and safety skills to help prevent injury to residents, staff, and others.
• Responds appropriately to resident concerns and crisis situations within the scope of training, including following established safety and de-escalation procedures and promptly notifying appropriate staff
• Escalates resident needs, behavioral concerns, safety issues, environmental hazards, and operational concerns to supervisory or clinical staff in a timely manner
• Maintains confidentiality of resident information and records and follows applicable privacy requirements
• Communicates effectively and collaboratively with residents, coworkers, supervisors, nursing and clinical staff, visitors, and community partners
• Attends and participates in program and agency meetings, trainings, quality improvement activities, and events as required.
• Follows all agency and program policies, procedures, health and safety requirements, infection-control practices, and confidentiality standards
• Performs additional duties as assigned

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High school diploma or GED, required
• 1+ years of experience in the janitorial or cleaning industry, preferred
• Experience working with disabled, severely mentally ill, medically fragile, and homeless populations, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Ability to multi-task in an efficient, thorough, and prioritized manner
• Knowledge of cleaning methods, sanitation standards, and safe chemical use
• Ability to operate cleaning equipment (vacuums, floor buffers, scrubbers)
• Attention to detail, highly organized and demonstrate commitment to cleanliness
• Time management and ability to work independently and with minimal supervision
• Physical stamina to stand, walk, bend, lift, and perform repetitive tasks
• Ability to follow written and verbal instructions
• Awareness of workplace safety and hazard prevention
• Reliability and strong work ethic
• Ability to prioritize tasks and meet daily schedules
• Good communication skills for reporting issues or coordinating with staff
• Maintain a high degree of confidentiality over all matters during business operations including client and employee information
• Basic knowledge of PC computers and utilizing web-based applications and Internet information
• Ability to establish and maintain professional boundaries with clients
• Ability to react calmly and professionally to emergency situations
• Ability to identify problems, and research and recommend resolutions
• Work with spirit of teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to work quickly, accurately and independently

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to stand and walk for extended periods of time
• Ability to bend, stoop, kneel, crouch, and reach frequently
• Ability to lift, carry, push, and pull objects weighing up to 50 pounds
• Ability to perform repetitive motions such as sweeping, mopping, and wiping
• Ability to climb stairs and use ladders as required.
• Manual dexterity to operate cleaning tools and equipment
• Ability to work in confined spaces or awkward positions
• Ability to tolerate exposure to cleaning chemicals, dust, and odors
• Visual acuity to identify dirt, spills, and safety hazards
• Ability to work in varying temperatures and indoor/outdoor environments
• Potential exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.), hazardous chemicals, and other hazardous fluids
• Exposure of unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Ability to perform work in an office setting
• May be subjected to adverse conditions, including contact with hostile people
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace
• The noise level in the work environment is usually low

Location: Onsite/Escondido

Hours:  Friday - Tuesday 8PM-4:30AM or 10PM-6:30AM 

Hourly Rate: $22.00-$22.53

EMPLOYMENT BENEFITS

· Paid Time Off

· Paid Holidays – 13 scheduled

· Flexible Work Schedules

· Medical, Dental, and Vision Insurance

· AD&D / Group Life Insurance

· Flexible Spending Accounts – Medical and Dependent Care

· Matched 401(k) Retirement Plan

· Early Release Days!

· Work Anniversary Bonuses

· Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

· Employee Assistance Plan (EAP)

· Home Ownership Assistance Program

· Casual Work Environment

· Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.