Distribution Lead, DTC

Our purpose at Peet’s Coffee is the pursuit of better, better coffee, for people and the planet. Our ambition is to become the chosen brand for coffee lovers around the world, and we know earning that place means an uncompromising focus on quality, craft, and authenticity. 

As part of Keurig Dr Pepper and JDE Peet’s, the world’s leading pureplay coffee company, Peet’s is growing as a global coffee brand anchored by a clear set of values that reflect who we are today and where we’re going. We Dare to Amaze, Own It, Make It Simple, and Win Together challenging ourselves every day to do better than the day before.

We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. 

The Distribution Lead is a role model and leader responsible for exemplifying Peet’s Vision, Mission, and Values to new and current Associates in the Distribution Center. This hourly position supports the operations leadership team by contributing to labor allocation, leading meetings, assigning job duties, coaching for success, creating a safe & collaborative work environment, and driving process improvement. This leader will act as cultural ambassador that views the business holistically. The role will be very technical and require strong problem-solving skills. Leads will work closely with department supervisors to monitor workflows, manage dwells, and drive overall shift performance.

This position reports to the distribution supervisor and is based at our Roasting Plant in Alameda, CA.

What You Will Do:

Safety:

• Maintain a safe work environment that serves as a model of adherence to Peet’s standards.
• Role models safe behaviors and holds team accountable to adhere to safety standards
• Ensures Behavior Observation Completion for the team
• Ensure safety incidents are reported in a timely manner and that they are documented using the standard electronic system
• Be a resource for all Associates.

People:

• Work with the supervisor to manage employee time management and work performance coaching.
• Work with the supervisor to Conduct annual performance reviews for all staff within the shift team.
• Train and coach associates to achieve all operational goals and service levels.
• Listen to employee concerns and escalate issues to the supervisor that your team is not able to resolve independently
• Create a positive team environment that encourages all associates to provide insights and feedback to improve processes
• Recognizes good team performance and works with the supervisor to ensure consistent application of the reward & recognition program

Productivity:

• Monitors and evaluates key performance indicators for both daily and weekly team performance; measure against goals, gets team buy-in and provides feedback to the team.
• Ensures that hourly performance tracking is being completed and that the team is on track to hit its volume target for the shift. Escalates issues to the supervisor that may prevent the team from achieving targets
• Cross-train staff to ensure there are sufficient resources to handle all tasks in the department.
• Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly.

Quality:

• Lead projects that will drive continuous improvement.
• Ensure CIL/5S/GMP Standards are being observed on their shift and that regular cleaning tasks are performed and documented per standard
• Be a positive change agent
• Ensure completion of Quality Behavior Observations for the DTC line
• Holds team accountable to Quality/GMP standards

Service:

• Understand GL production schedule and work with the Production Coordinator to address any issues in getting the right coffee planned to meet customer orders
• Communicate with the Peets.com customer support team for daily follow-ups regarding any promotions, service issues, order errors, cancellations, etc.
• Ensure fulfillment is following FIFO to avoid aging product rework/scrap and to avoid a backlog of unfulfilled orders
• Proactively communicate with the distribution supervisor regarding Associate’s performance and work with the department.
• Escalate UPS/USPS issues to ERP Team

Inventory Control:

• Ensure that the team is following proper inventory control best practices
• Ensure that the DTC clerk is managing the weekly cycle count plan
• Ensure that the DTC Clerk is managing aging product disposition
• Ensure the DTC clerk is replenishing operating supplies as needed

Essential Physical Requirements:

• Continuous standing/walking in a warehouse environment throughout an 8 hour day or more
• Frequent push, pull, squat, bend and reach to stack, carry, lift and pick product throughout an 8 hour day or more
• Continuous lifting of 20 lbs, frequent lifting of 25-40 lbs and occasional lifting of 50 lbs or more
• Frequent stacking of pallets and totes (20-50 lbs) up to 6 feet fall
• Frequent lifting above the shoulders
• Frequent picking and packing of bags of coffee up to 3 lbs

Work Environment/Conditions:

• Person in this position must be available to work Irregular hours (weekends, nights, overtime, holidays ) to fulfill business needs
• Noise level in this warehouse environment is frequently loud
• A strong coffee scent is continuously present in this warehouse environment  

This job description captures the position’s essential responsibilities. It is not intended to record all duties and expectations of the position as may be communicated and assigned by the Assistant Manager, as necessary.

Who You Are:

• Strong reasoning, communication, analytical, and problem-solving skills.
• Proficient in MS Word, Excel, and Power Point
• Warehouse Management (WMS) & RFID Scan gun experience preferred.
• Experience leading a group of 9+ people.
• Ability to read and follow written instructions accurately in English.
• Must be willing and able to work overtime as required, even on short notice 
• Ability to prioritize and manage time efficiently.
• Attention to detail & accuracy is required
• Must have or be able to be powered industrial truck (forklift / electric pallet jack) certified.
• Demonstrated adherence to Peet’s standards, policies, and procedures.
• Demonstrated ability to multitask and prioritize.
• Demonstrated excellent communication and coaching skills.
• Bilingual Spanish/English a plus.
• Must be 18 years old.

This description outlines the role’s essential functions but may evolve with business needs.

What We Offer:

We’re proud to offer a comprehensive package for full-time employees, including but not limited to:

• Recharge Time – Paid vacation, holidays, and sick days.
• Health & Wellness – Medical, dental, and vision coverage.
• Future You – 401(k) plan with generous match program to help you save.
• Peace of Mind – Life insurance, disability, and options for HSAs and FSAs.
• Everyday Perks – Free coffee, fresh baked goods, and discounts.
• Growth & Support – Career development and an Employee Assistance Program when you need it.

The target annual base salary range for this position is $23-$26. The actual base salary offered will depend on a variety of factors, including the applicant’s qualifications, years of relevant experience, specific and unique skills, level of education, certifications or licenses, other legitimate non-discriminatory business factors, and the geographic location of the role. In addition to base pay, individuals in this position may also be eligible to earn bonuses.

Additional Information

At Peet’s, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances.

Peet’s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact [email protected].