Relationship Manager - Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Being responsible for completing identification tasks and profiling our most loyal customers
• Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
• Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
• Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe
• Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
• Managing a sustainable cohort of account managed customers
• Managing and reporting on performance with a key focus on increasing long term player values and retention rates
• Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
• Delivering a strong return on investment within budget for both on and off-site hosting

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Fluency in English
• Proven working experience of account management in an iGaming company 
• Experience in hosting customers, knowing what world class service looks like
• Clear understanding of iGaming with strong knowledge on sports and casino products
• Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the sports marketing industry
• Active social media presence with an engaged mid-level following with proven credibility in betting or sports content
• Strong analytical skills with experience working with player data, CRM systems, and reporting tools
• Previous experience organising events, whether corporate, hospitality, or community based
• Excellent communication, negotiation, and relationship management skills
• Experience collaborating with cross-functional teams to design and optimize automated user journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Comprehensive medical aid. We help you take care of your health and wellbeing.
• Group Life cover. Includes life insurance and dread disease cover for added peace of mind.

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!