PMO Operations & Capability Leader

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The PMO Operations & Capability Leader owns the PMO operating infrastructure that enables consistent governance, portfolio visibility, reporting, tools, planning inputs, data quality, and decision support. The role develops analysis, scenarios, dashboards, recommendations, and process discipline to support PMO and segment leadership decisions, while the PMO Leader retains accountability for PMO strategy, prioritization framework, and cross-business trade-of escalation.

Key Responsibilities

• Design, operate, and improve PMO governance processes, standards, reporting cadence, tools, templates, and data management practices.
• Maintain portfolio dashboards, portfolio analytics, reporting quality, and leadership review materials.
• Consolidate program health, milestone, capacity, risk, resource, and planning inputs across segments.
• Develop portfolio scenarios, capacity models, risk views, and recommendations to support leadership decisions.
• Monitor governance adoption, data quality, reporting accuracy, and process adherence.

Strategic Responsibilities

• Design and operate the framework that enables prioritization, capacity planning, portfolio reviews, and planning discussions.
• Consolidate portfolio, capacity, financial, risk, and timing inputs to inform AOP/LRP planning.
• Identify system process gaps, reporting gaps, data quality issues, recurring governance exceptions, and maturity improvement opportunities.
• Support PM competency models, PMO maturity roadmap, methodology improvements, and capability development initiatives.
• Improve decision speed, portfolio transparency, forecast accuracy, reporting automation, and early risk identification.

Decision Authority

• Authorized to define and operate PMO reporting processes, dashboard standards, governance workflows, data standards, templates, and planning support processes.
• Provides analysis, scenarios, recommendations, and process guidance to support portfolio decisions.
• Monitors adherence to PMO processes and escalates unresolved exceptions or systemic issues to the PMO Leader.
• Does not independently own final portfolio prioritization, investment decisions, resource allocation decisions, or segment delivery outcomes.

Scope

• Enterprise-wide or multi-segment PMO operating infrastructure.
• Governance processes, standards, reporting, tools, portfolio analytics, and planning support.
• Functional influence without requiring direct people leadership.
• Supports all PMO roles by creating consistent systems, visibility, and decision-support mechanisms.

Key Interfaces

• PMO Leader for governance expectations, portfolio review needs, escalation decisions, and PMO maturity priorities.
• PMO Segment Leaders for segment reporting, execution visibility, governance adoption, capacity inputs, and exception management.
• Lead / Principal Program Managers for cross-program dependency, portfolio-slice, and risk inputs.
• Program Managers for schedule, risk, status, and governance data.
• Finance and functional partners for planning inputs, resourcing assumptions, and portfolio performance data.

Success Measures

• Governance Adoption: PMO governance processes and standards are adopted consistently.
• Data Quality: Portfolio data is accurate, timely, complete, and decision ready.
• Portfolio Visibility: Leadership has clear visibility to health, risks, capacity, milestones, and key decisions.
• Forecast Accuracy: Capacity, risk, and portfolio forecasts improve in accuracy and usefulness.
• Early Risk Identification: Systemic risks and emerging portfolio constraints are identified earlier.
• Decision Speed: Leadership decisions are supported by clear scenarios, recommendations, and reliable information.
• PMO Maturity: PMO tools, reporting, process discipline, and operating efficiency improve over time.

Required Qualifications

• Bachelor’s degree
• 3+ years of experience in program management, PMO, portfolio management, operations, reporting, analytics, and/or cross-functional planning.
• 3+ years of experience developing dashboards, governance processes, reporting cadences, planning inputs, and/or decision-support materials.

Preferred Qualifications

• Bachelor’s degree in Engineering, Business, Operations, Data Analytics, Program Management, or related discipline.
• Experience supporting AOP/LRP planning, capacity planning, portfolio governance, or prioritization processes.
• Experience with PMO tools, Power BI, Excel modeling, Project, SharePoint, Planner, or similar reporting platforms.
• PMP, portfolio management, Lean, Agile, or process improvement certification.
• Strong analytical, communication, process leadership, stakeholder influence, and systems-thinking skills.

Pay Range

The annual salary for this position is between $143,000.00 - $286,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 21 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.