Regional Manager, Canyon Area Operations

Overview

 

Live. Work. Explore. as a part of our Operations team in Yellowstone National Park!

 

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Regional Manager - Canyon Area Operations, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

 

Job Summary:

The Regional Manager - Canyon Area Operations position has full authority and responsibility to direct all phases of day-to-day operations at the Canyon Area Property. This position will be involved with off-season planning for these areas as well as in-season management of these hotel properties.

 

The Details:Position Type: Full-Time, Year-RoundSchedule: Typical schedule is 40+ hours, 5 days/per week (will include weekends, evenings, and holidays)

 

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

 

Life in Yellowstone:

• Housing - This position will be provided with seasonal management housing in the Canyon area to fulfill the primary responsibilities and will be required to live on-site to fulfill these expectations during the season. Winter housing will be made available either at Mammoth/Gardiner or Old Faithful and will be consistent with the summer housing assignment.
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Yellowstone National Park pass
• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

 

Responsibilities

Leadership & Strategy

• Effectively lead the seasonal property management teams through excellent interpersonal communication, continual development, and positive coaching to achieve both financial and internal and external guest service objectives.
• In conjunction with the Assistant Director and Executive Director of Operations, recruit, train, support and motivate members of the Operations department. Work with representatives from Human Resources toward the goal of hiring capable teams.
• Coordinate with respective department directors on the selection, training, and development of key seasonal department management personnel for the region.
• Participate in the development, maintenance, and on-going training for the field operations managers throughout the year.
• Work with Directors and department managers to improve guest satisfaction scores across departments in the region.
• Work with Directors and department managers to improve employee satisfaction and retention across departments in the region.
• Continually seek improvement of efficiency in processes and procedures throughout all operations with the goal of maximizing revenues and improving standards of guest service while maintaining and/or reducing overall operating expenses.
• Participate in design and construction meetings for projects related to the region.
• Serve as the resource for department directors throughout the year on matters related to your region, including off season.
• Ensure the processes and procedures used throughout the region are coordinated with the Assistant Director, Operations, to maintain consistency throughout all Yellowstone locations.
• Adherence to all established company policies and procedures. Work with the Assistant Director, Operations and the Executive Director, Operations when there is a need to change or improve a policy or procedure.
• Provide timely feedback to the Operations team on property, including mid-season and end of season evaluations.
• Continual evaluation of services provided to ensure that we are generating revenue growth and minimizing unnecessary expenses and labor usage.

Communication & Collaboration

• Ensure adherence to established guest service and National Park Service standards in all operations.
• Work with appropriate departments to ensure standards in employee accommodations and employee dining rooms are meeting expectations.
• Provide regular inspections and related follow-up with the operations team in the region.
• Work with the other Regional Managers and the Assistant Director Operations to review and improve tools and methods for operational oversight of all properties.
• Work with the Assistant Director or Executive Director to provide timely responses to guest feedback, including electronic and paper surveys and direct guest correspondence.
• Serve as a resource and liaison for our park partners and other concessioners that operate in the region.
• Work closely with the Client and Customer Relations Manager, Assistant and Executive Directors, on all matters relating to the National Park Service within the region, including follow-up on NPS evaluations and public health inspections.
• Continuously work to develop and strengthen relationships with local NPS personnel in the region while ensuring compliance with contract-related directives.
• Be present for the duration of any National Park Service evaluations taking place during the summer and winter operations.
• Work with the Operations team and Director, Sustainability, to ensure compliance with Xanterra’s Softer Footprint program.
• This position may be required to be a representative for Operations to the YES (Yellowstone Environmental Stewardship) council and Parkwide Safety Committee.
• Work with the Director, Risk Management, and property personnel to ensure compliance with company regulations and follow up on workers’ compensation claims and inspections.
• This position may be asked to aid other properties outside of the Canyon Area in the event of short staffing or because of operational failures that need additional resources to be corrected.

Financial & Administrative

• Responsible for the continuous management of labor expenses, through accurate forecasting, scheduling, and day-to-day monitoring, to meet guest service standards while simultaneously ensuring the most effective use of labor resources across all departments and properties in the region.
• Responsible for continuously monitoring and controlling all other expenses in accordance with established financial plans and operating standards for the region.
• Ensure timely and accurate reporting of required information.
• Responsible for monitoring daily, weekly and period revenue generation with the goal of meeting and exceeding budgeted revenue numbers.

Other

• Other duties assigned by the Assistant Director Operations, Executive Director Operations and the Vice President/General Manager. This may include working in other departments or filling in for vacant roles or departments needing assistance in their region or other regions.

Qualifications

• Business Management or Hospitality Degree or 3-5 years equivalent experience.
• Proven leadership, team-building skills, and ability to lead diverse teams.
• Ability to work within a fast paced and quickly changing environment.
• Excellent oral and written communication skills.
• Proficient in MS Office Suite with advanced knowledge of Excel.
• This position will be expected to work a variety of hours including mornings, days, evenings, nights (graveyard shifts are possible), weekends, and holidays as necessary. This position may be required to fill in for other management positions on property as needed.
• This position will be required to be “on call” for evening and nighttime coverage of their property. During these times, Location Management will be required to respond to all guest concerns, and in the absence of on-call HR/Housing Management, respond to any employee issues in Company housing.
• A valid driver’s license and clean driving record.

Preferred Qualifications:

• Knowledge of company structure and policies helpful.
• Knowledge of Yellowstone Locations and services provided helpful.

 

Physical Requirements include:

• Must be able to lift items up to 30 pounds.
• Must be able to walk and/or stand a minimum of 30 minutes at a time.
• Must be able to kneel or lay flat on the ground to inspect beneath beds, kitchen lines, and beneath furniture.
• Must be able to climb stairs.
• Must be able to walk on uneven terrain, including icy and snow-covered areas.
• Must be able to remain seated for periods of 30-120 minutes or longer.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.