German Speaking Inside Sales Representative (on-site)

Location: Berlin (100% On-site)

Industry: Industrial Safety Solutions

Target Salary: €36,000 – €43,200 per annum (Base + Uncapped Variable Bonus)

Language Requirements: German (Native/C2 level) & English (Working proficiency/C1 level)

About the Role & Mission

Our mission is simple yet critical: we protect people from hazards. We are a fast-growing, international leader in safety solutions, and we are currently expanding our business unit in Berlin.

We are looking for a proactive, highly organized, and customer-focused Inside Sales Representative to join our team. In this key technical and commercial role, you will act as the crucial link between our customers, field sales managers, and installation teams. You will handle everything from inbound technical inquiries and consultative quotes to project coordination and dormant account reactivation.

Key Responsibilities

• Customer Consultation & Inquiry Management: Serve as the primary point of contact for customer inquiries via phone and email, providing professional, consultative advice on our mechanical safety product range.
• Quote Management & Active Follow-Up: Prepare, issue, and proactively follow up on quotations using our CRM and ERP systems to close sales opportunities.
• Account Servicing & Reactivation: Proactively re-engage dormant former accounts through targeted telephone outreach and maintain ongoing relationships with existing client accounts.
• Sales Support & Field Coordination: Schedule appointments for the Field Sales Manager and closely coordinate project timelines between customers, job sites, and external installation technicians.
• Recertification & Compliance Tracking: Assist with tracking safety inspections, monitoring recertification deadlines, and taking necessary follow-up actions.
• System & Order Administration: Maintain accurate customer records, sales pipelines, and administrative activities in Zoho CRM and ERP software.
• Process Modernization: Contribute actively to process modernization and efficiency improvements within a dynamic, transforming business unit.

Ideal Candidate Profile

Must-Haves

• Experience: Minimum 3 years of experience in B2B inside sales, consultative sales, or technical customer support.
• Languages: Native-level German (C2) with an excellent, confident telephone manner, alongside strong English skills (C1—initial HR interactions will be conducted in English).
• Technical Affinity: Strong mechanical aptitude and the ability to quickly grasp technical industrial product specifications.
• Software Competency: Practical experience using CRM systems (Zoho preferred) and standard ERP/MS Office tools.
• Location: Willingness and commitment to work 100% on-site at our Berlin office.

Nice-to-Haves

• Direct hands-on expertise with Zoho CRM.
• Background in safety equipment, construction supplies, or industrial mechanical hardware.
• Proven track record in outbound call campaigns or dormant account recovery.
• Prior experience with process optimization within small-to-medium enterprises (SMEs).

Personality & Mindset

• Customer-Centric & Confident: Thrives on the phone and builds authentic, trust-based relationships.
• Self-Driven & Reliable: Highly organized, proactive, and ready to look beyond the job description to get things done.
• Collaborative: Strong team player who thrives in a fast-paced environment.

Compensation & Core Benefits

• Attractive Compensation: €3,600 gross base salary per month (€43,200 annually), plus a variable bonus scheme (~10% annual bonus starting at 90% target achievement with uncapped upside for top performers).
• Work-Life Balance: Permanent contract with 30 days of paid annual vacation.
• Growth & Freedom: Enjoy the creative freedom and direct process influence of a nimble, small team backed by the security, global training, and career progression of an international enterprise.
• Onboarding & Support: Comprehensive onboarding and technical product training to bring you up to speed quickly.
• Modern Workspace: Working towards moving to a centrally located, modern office space in Berlin designed to optimize your commute and workspace comfort.
• Strong Culture: Built on values of Safety, Collaboration, Honesty, Expertise, Care, and Trust, fostering long-term retention (many team members stay 10–15+ years).

Location & Work Schedule

• Work Setup: 100% On-Site in Berlin (flexibility reserved strictly for emergencies).
• Travel: Occasional European travel for corporate training programs and team workshops.