- Location
- Remote, Americas
- Workplace
- Remote
- Type
- Full-time
- Department
- Enterprise Customer Success
- Experience
- 5+ years
- Source
- Lever
Description
Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.
We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.
As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.
The Culture Memo: Our Operating System
Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.
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Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.
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The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
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Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
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Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
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The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.
The Perks & Ownership:
We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.
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Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
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Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
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Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
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Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.
- Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.
- Act as the ‘voice of the customer’ inside the company.
- Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
- Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
- Drive key metrics such as GRR, NRR, and value realization.
- Become a SAFE platform expert and help customers become self-sufficient.
- Assist in identifying and documenting best practices and ensuring customer environments align with them.
- Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
- Communicate and track customer product enhancements with SAFE Product Management.