Tech Support Operations Specialist (English and Chinese preferred)

Description

About the Role

We are looking for a detail-oriented Tech Support Operations Specialist to join our team. This role plays a key part in managing RMA processes, coordinating shipments and returns, and maintaining inventory accuracy. You will work closely with our warehouses, HQ, partners, and internal teams to ensure smooth after-sales operations and excellent customer support.

What You’ll Do

• Process and manage RMA sales orders in the ERP system.
   
• Coordinate shipping, receiving, and tracking of replacement and repair items.
   
• Update and maintain RMA records in the ERP system.
   
• Monitor and forecast inventory levels to ensure timely replenishment.
   
• Generate and submit regular reports (RMA, inventory, defective battery recycling, etc.).
   
• Process payments in the OA system and support ERP system optimization.
   
• Collaborate with sales, tech support, accounting, and warehouse teams to resolve operational issues.
   

What We’re Looking For

• Certificate in Supply Chain and Logistics Management is preferred.
   
• 2+ years of international logistics operations experience.
   
• Hands-on experience with Oracle ERP systems and Microsoft Excel.
   
• Strong communication, problem-solving, and analytical skills.
   
• Highly organized, detail-oriented, and self-motivated.

RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.