Senior AI Customer Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
We are looking for a Senior AI Customer Engineer to help enterprise customers successfully deploy, integrate, and optimize AI-powered solutions at scale. In this role, you will work closely with customers, engineering teams, and cloud platforms to troubleshoot complex technical issues, drive successful AI adoption, and deliver exceptional customer experiences.

Key Responsibilities

AI & Enterprise Platform Support

• Troubleshoot and resolve complex issues related to enterprise integrations and third-party platforms, including Microsoft 365, SharePoint, OneDrive, Google Workspace, Jira, Confluence, ServiceNow, Salesforce, and other enterprise applications.
• Support customers in designing, deploying, and operating Agentic AI solutions and AI-driven workflows.
• Investigate and resolve issues across AI/ML services, APIs, authentication layers, networking components, and cloud platforms.
• Analyze model behavior, data quality, schema validation, and ML lifecycle processes to identify and address performance challenges.
• Advise customers on AI cost optimization strategies, including compute, storage, training, and inference efficiency.
• Apply security, privacy, and governance best practices to ensure compliance and responsible AI adoption.

Security, Identity & Networking

• Troubleshoot and support enterprise identity and access management solutions, including: OAuth 2.0 SAML / OIDC SCIM RBAC Identity Federation Permission Mapping
• Diagnose connectivity and infrastructure issues across cloud environments, including: VPC/VNet DNS Firewalls VPNs Load Balancers Private Endpoints

Cloud & Platform Engineering

• Manage and troubleshoot solutions running on Azure, AWS, or Google Cloud Platform (GCP).
• Support AI/ML services such as Azure AI, Vertex AI, Amazon Bedrock, or similar platforms.
• Work with Kubernetes and containerized environments to maintain reliable, production-grade systems.
• Leverage monitoring and observability tools to identify, troubleshoot, and resolve platform issues.

Data & Automation

• Build, maintain, or troubleshoot ETL pipelines, data platforms, and AI/ML orchestration workflows.
• Support automation initiatives that improve platform reliability, scalability, and operational efficiency.

Required Qualifications

• 5+ years of experience in Cloud Engineering, Platform Engineering, Technical Support, AI Solutions, Customer Engineering, or related fields.
• Strong understanding of Agentic AI concepts and frameworks, including: Model Context Protocol (MCP) Agent-to-Agent (A2A) communication Tool Calling Workflow Orchestration AI Agent Architectures
• Hands-on experience with at least one major cloud platform (Azure, AWS, or GCP).
• Strong troubleshooting skills across cloud infrastructure, enterprise SaaS platforms, APIs, networking, and identity management.
• Working knowledge of AI/ML lifecycle processes and production support best practices.
• Excellent analytical, problem-solving, and customer-facing communication skills.
• Ability to explain complex technical concepts to both technical and non-technical audiences.

Preferred Experience

• Background as a Customer Engineer, Technical Support Engineer, Cloud Engineer, Platform Engineer, Solutions Architect, or similar role.
• Experience supporting enterprise customers and mission-critical production environments.
• Exposure to Generative AI, AI Agents, cloud-native technologies, and enterprise SaaS ecosystems.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.