Retail Client Service Manager

Summary

Retail Client Service Manager

 

The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.

 

In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.

 

Responsibilities

• For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
• Builds foundational understanding of core brand and sales drivers and their impact on brand success
• Deepens understanding and monitoring of category reviews as sales opportunities
• Deepens understanding of the retail market for brand placement
• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
• Provides financial monitoring and reporting by tracking monthly sales, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs

 

Qualifications

 

Education Requirements: Bachelor’s degree

Experience Requirements: 2-4 years’ experience in relevant field

 

Supervisor Responsibility

 

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Required Knowledge and Skills

• Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations
• Ability to work independently with general supervision
• Ability to follow detailed standard operating procedures
• Ability to analyze reporting data and present to clients and internal stakeholders
• Ability to use prior or closely related work experience to determine possible solutions to problems

Job Will Remain Open Until Filled

 

 

 

 

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Responsibilities

• For ≤5 clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success

• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery

• Builds foundational understanding of core brand and sales drivers and their impact on brand success

• Deepens understanding and monitoring of category reviews as sales opportunities

• Deepens understanding of the retail market for brand placement

• Ensures all members of the selling team are engaged and contributing to brand success

• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio

• Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress

 

Qualifications

Education Requirements: Bachelor’s degree

Experience Requirements: 2-4 years experience in relevant field

 

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Required Knowledge and Skills

• Ability to work independently with general supervision

• Ability to follow detailed standard operating procedures

• Ability to use prior or closely related work experience to determine possible solutions to problems

Environmental & Physical RequirementsOffice / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

 

Additional Information Regarding Job DutiesJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

 

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

 

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.