- Location
- Church St, 246, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Administration
- Seniority
- Senior
- Source
- Workday
Description
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Overview
This position serves as an expert resource, consultant, and training resource to academic department support personnel for student and course related processes and systems managed by the University Registrar’s Office. This position also serves as an expert functional member of the Faculty Support Team within the University Registrar’s Office and participates in improvement initiatives for University-wide processes and systems.
This position is responsible for advising on best practices in support of multiple FAS departments. This role serves as the primary point of contact and expert resource for departmental registrars and other system users. This position delivers end-to-end user support for Yale’s curriculum tools (i.e. CourseLeaf) by answering day-to-day questions, explaining complex system rules, and guiding users on system capabilities based on established policies and system configuration. This position will be expected to troubleshoot a wide range of system related issues with minimal oversight and a high level of independent judgment, requiring intimate knowledge of each platform.
This position trains all new users and provides ongoing coaching through a mix of structured training and tailored 1:1 support as needed. Maintains and improves training materials and documentation, updating as needed, and coordinating the rollout of new information, process changes, and system updates to the registrar community. This position requires specialized knowledge of how CourseLeaf and Banner interact, including familiarity with data structures and tables. The incumbent will monitor and identify integration issues and assist users in interpreting system behavior.
This position will support curriculum governance by reviewing course proposals as well as procedural and policy-based determinations.
Required Skills & Abilities
1. Outstanding interpersonal and customer service skills.
2. Excellent written and verbal communication skills. Ability to effectively interact with multiple levels of an organization and explain complex subject matter.
3. Ability to work autonomously and make independent decisions with little direct oversight and escalate issues as appropriate to supervisors.
4. Ability to assess issues, troubleshoot, and make quick judgment calls.
5. Ability to provide recommendations to improve department processes and procedures. Demonstrated flexibility, with the willingness and ability to learn and be receptive to different learning and coaching styles.
Preferred Skills, Education, and Experience
1. Strong organizational skills and attention to detail.
2. Advanced skills in the Microsoft Office Suite of products and ability to learn other computer systems.
3. System familiarity with Courseleaf, 25Live, FSA, Degree Audit, and FGS.
4. Knowledge of undergraduate and graduate school academic policies and procedures.
5. Experience working with faculty and students
Principal Responsibilities
Job Posting Date
08/11/2026Job Category
Administrative SupportBargaining Unit
L34Compensation Grade
Labor Grade ECompensation Grade Profile
Hourly Range
$35.64Time Type
Full timeDuration Type
StaffWork Model
HybridBackground Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
