Food & Beverage Service Manager

PGA Golf Properties Inc., a wholly owned subsidiary of the PGA of America, advances the PGA’s objectives to promote enjoyment and involvement in the game, by providing accessible world-class championship golf courses, research, education, licensing and advisory services.


Working in a fun and professional atmosphere, we offer our employees competitive benefits and compensation and the opportunity to perform in an exciting environment. The PGA strives to provide a work environment that is respectful and supportive and allows a balance between professional and personal life.

Food & Beverage Manager - Full Time - Port St. Lucie, FL

PGA Golf Club offers a variety of benefits and resources to help employees and their families lead healthy lives.

Benefits Package

• Health & Wellness: Competitive medical, dental, and vision; paid time off (PTO); flexible holidays; EAP; flexible scheduling; golf privileges and opportunities to learn the game; and food/apparel discounts. 

• Financial: 401K and HSA (both with employer matches), life and AD&D insurance, short-term disability, and educational assistance.

• Base pay and Short-Term Incentive Plan eligibility.

The Food & Beverage (F&B) Service Manager is responsible for managing the daily food and beverage service operations at the PGA Golf Club, with a primary concentration and focus on the entire à la carte/banquet service process from setup to reset.  In addition, the F&B Service Manager is responsible for the cleanliness, organization of the dining room facilities, and efficiency of the dining room operations.  

Represent the PGA of America in the utmost professional manner.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Responsible for the day-to-day management of food and beverage processes, procedures, controls, and services with the goal of meeting all budget requirements and member/guest satisfaction. 

Responsible for the continued development of all FOH staff members. Delegate tasks as needed to F&B service staff.

Responsible for the initial and continued training for all FOH staff, ensuring that all service standards, steps of service, and guest expectations are met while addressing complaints and resolving problems.

Organize daily pre-shift meetings, maintain a heavy floor presence while continuing to train staff, touching tables, and have a keen awareness of managing ticket time expectations while having a proficient knowledge of POS capabilities and operations.

Monitor facilities to be in compliance with all health, food, and liquor laws or regulations and report any changes to management.

Input data for various (daily, weekly, monthly, etc.) business reports, forecasts, and plans accordingly, and work in conjunction with the F&B Director or  Restaurant Operations Manager to take any corrective action needed to keep the department within its budgeted goals.

Assist the Restaurant Operations Manager, or work in conjunction with managers/supervisors, the following FOH activities: scheduling, training staff, labor management, inventories, purchasing, invoice tracking, interviewing, as well as, assigning and directing work, evaluating performance, rewarding, and disciplining staff.

Assist in the beverage menu development process and keep current with the industry and market trends.  

Keep management informed of operational matters and events on a daily basis.

SUPERVISORY RESPONSIBILITIES  

Responsible for the overall operation of food and beverage services in addition to its staff members.  Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Ability to effectively monitor and develop subordinates. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FINANCIAL RESPONSIBILITY  

Review and analyze various financial results/reports while monitoring the overall Food and Beverage performance and take any corrective actions that may be needed. Manage assignments according to the annual financial budget and work towards meeting these goals throughout the year, submitting/utilizing proper forecasting, cost controls, labor management, reporting, and revenue generation.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent required.  Four years related experience and/or training; or equivalent combination of education and experience.  One year of team management experience required.

COMPUTER SKILLS

Proven proficiency in the use of Google Suite, Microsoft Office, and point of sale systems, preferably NorthStar.

COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, and ratios to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Requires special emphasis on sound judgment and understanding of legal concepts and local, state, and federal laws relevant to all aspects of the food and beverage industry.

COLLABORATION AND TEAMWORK

Works harmoniously with others to get the job done, responds positively to instructions and procedures, and is able to work well with staff while maintaining relationships, which breed productive disagreement and debate.

CUSTOMER FOCUS

Meets the expectations and requirements of internal and external customers.  Gets firsthand customer information and uses it for improvements in products and services.  Acts with the customer in mind and establishes and maintains effective relationships with customers, and gains their trust and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Florida Driver’s License

Florida Food Handlers Permit

State Liquor Serving Permit

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Frequent standing, walking, and lifting up to 25 pounds required on a daily basis.  

We Offer:

Flexible hours, days, nights, and weekends


401k Plan offered to all staff


Golf privileges and the opportunity to learn the game


Discounts in Food & Beverage and in the Golf Shop

For more information on the PGA Golf Club, please visit the PGA Golf Club’s website at www.pgavillage.com.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.  

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.