- Location
- Singapore · published
- Type
- Full-time
- Department
- Sales
- Source
- Workable
Description
Thematic is a customer intelligence platform that helps enterprise CX, Voice of Customer and Customer Insights teams turn fragmented customer feedback into reliable, actionable insights.
By unifying surveys, tickets, calls, reviews and social data into a single, traceable source of customer truth, we enable organizations to confidently understand and act on customer signals. This grounded layer powers dashboards, teams and AI agents, delivering measurable outcomes such as faster time to insight, significant NPS improvements, reduced call volumes and strong ROI.
We integrate with existing CX stacks like Medallia and Qualtrics, data warehouses like Snowflake and BigQuery, and AI assistants like Copilot, Gemini and Claude.
Thematic powers CX programs at companies such as DoorDash, Woolworths and Mitsubishi. We are a team of around 20 people, profitable, and selling to enterprises across the US, Australia, New Zealand and Asia.
The role
We are growing our presence in Southeast Asia and adding dedicated coverage for the region. You will own it, reporting directly to our CEO.
It is not a cold start. We already have active enterprise opportunities in Singapore and the region in progress. What we do not yet have is someone here full time to convert them.
Here is how we see the role, although it is just a start. Depending on your success, it can evolve quickly.
- Territory spans the SEA region, with Singapore as your base
- Own a revenue number and build the pipeline to hit it
- Own the full sales cycle, at least initially: prospecting, qualifying, closing
- Create proposals and negotiate pricing
- Some inbound leads and customer referrals exist, but expect to generate most of your own pipeline
- Run local personalized outbound campaigns
- Attend events and work warm intros, qualifying consultatively and building the business case with your buyer
- Build relationships with existing customers and help renew and expand usage
- Bring in our product specialists and data scientists as you need them
- Customers are supported by our customer success team