Service Coordinators

POSITION DESCRIPTION

POSITION DETAILS

Job Title:

Accounts – Receivable Collection Officer

Functional Unit:

Shard Services

Location:

Reporting To:

Accounts - Receivable Team Leader

State:

VIC

Employment Status:

Full Time

No of Direct Reports:

0

COMPANY PURPOSE

To enrich people’s lives by transforming the built environment

POSITION SUMMARY APPLICABLE TO THIS ROLE

The Accounts Receivable Collection Officer is responsible for managing non-portal debtor accounts, ensuring the timely collection of outstanding invoices, and maintaining accurate records of customer payments. This role focuses on maximising cash flow, minimising overdue debts, and build the effective communication with both clients and internal staff to resolve payment issues and ensure thorough account reconciliation. In addition, the position requires regular updating of system records and maintenance of debtor comments within the ERP system to ensure data accuracy and transparency across the finance team.

DETAILS ASSOCIATED WITH KEY RESPONSIBILITIES & WORK STANDARDS

Task

Responsibility

Work Standards

Debt Collection & Account management

- Monitor debtor aging and follow up on overdue accounts via phone, email and statement.

- Ensure timely collection of outstanding invoices in line with company credit terms

- Maintain a consistent follow up schedule for long-overdue accounts

- Liaise with clients or internal staff to resolve billing disputes, short payments, and credit note queries

- Maintain accurate and current record of all communications and collection activities in ERP system

- Escalate unresolved or complex collection issue to Collection team leader

-Follow up conducted within agreed timeframes

- All updates recorded in ERP system after each contact

- Reduction in overdue debts %

-Escalations handled promptly and appropriately   

Reconciliation & Reporting

Reconcile customer accounts, payment allocations to ensure data accuracy

-Maintain clear and up-to date communication logs and collection records

-Prepare and distribute the monthly client statement

-All Reconciliation completed daily

-Client statements are accurate and delivered by agreed deadlines

Communication & Coordination

-Collaborate with Accounts receivable billing, and project team to ensure invoice accuracy

-Coordinate with internal staffs to resolve invoicing issues (eg, missing purchase order, client disputes, pending approval)

-Provide regular updates to team leader on collection progress

-Internal and external queries responded to within 24-48 hours

Other

Assist where required

Any other duties as reasonably required by your manager to help fulfil Grosvenor’s Purpose and Values.

ACADEMIC & TRADES QUALIFICATIONS APPLICABLE TO THIS ROLE

Essential

Desirable

Fast and accurate data entry

Excellent computer literacy

Intermediate MS Office (Outlook, Word, Excel)

Degree or Diploma in Business Admin, Finance or accounting

WORK EXPERIENCE & SKILLS APPLICABLE TO THIS ROLE

Essential

Desirable

2 years Accounts Receivable experience preferably in a medium-to-large organization

ADDITIONAL PERSONAL QUALITIES & BEHAVIOURAL TRAITS APPLICABLE TO THIS ROLE

Essential

Attention to detail – focused with good listening skills

Excellent written and verbal communication

Self-motivated and proactive – good work ethic

Diplomatic, Reliable and trustworthy

Ability to work unsupervised and as part of a team

Diligence – able to apply to a task and meet deadlines

Flexibility in approach with a “can do” attitude

Customer Focus – deliver solutions

WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE

MANAGER

EMPLOYEE

Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including:

• Regularly monitor the work area.
• Actively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner.
• Actively lead accident/incident investigations for people or areas under your supervision.
• Working with the employees, subcontractors, and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively.
• Reinforce to employees and subcontractors the expectation to report all near misses, hazards, and incidents as soon as possible

Provide adequate instruction, information, supervision, and training for employees to perform their work in a safe manner, including:

• Ensure all new employees are provided with an induction to the work area and duties.
• Facilitate the development of safe work instructions for all techniques, processes, equipment, and machinery as required.
• Organise for employees to attend safety training courses as required.
• Provide adequate supervision for employees depending on the nature of the tasks and associated roles.
• Ensure work is only allocated to those competent to do complete those works.

Contribute to workplace health and safety by:

• Maintaining a clean and safe workspace.
• Abide by workplace health and safety policies, procedures, and Golden Rules.
• Promptly reporting any safety incidents, hazards or near misses
• Following all emergency activities
• Providing feedback in safety consultation
• Taking reasonable care to protect self and others in the workplace from harm

DIRECTORS / EXECUTIVES / SNR MGR

Ensure, so far as is reasonably practicable, to:

• Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors.
• Ensure appropriate resources are available to eliminate or minimise risk.
• Ensure communication processes for WHS information are in place within your area of control.
• Ensure those within your area are complying with GEG processes and WHS legislation.
• Maintain a clean and safe workspace.
• Lead safety by example

Culture and Team

The Finance team at Grosvenor Engineering Group is collaborative, high performing and supportive. We value open communication, continuous improvement, and shared accountability.

The Accounts receivable collection team works closely with Billing team, project team leader to ensure accuracy and efficiency across all financial processes. Team members are encouraged to contribute ideas, take ownership of outcomes.

Our team reflects GEG’s culturally diverse workforce, with staff from a wide range of backgrounds bringing unique experience to the workplace. Many of our accounts team members have been with GEG for a long period of time, contributing to a sense of stability, shared knowledge and commitment to continuous improvement.  

Employee Signature

Date

Manager Signature

Date

Last Reviewed by HR

October 2025

Join the A-Team and experience the A-Life!