- Location
- Chicago; New York · New York
- Department
- Client Services
- Seniority
- Manager
- Experience
- 15+ years
- Source
- Greenhouse
Description
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
The Trade Desk is seeking a General Manager, Client Services, Walmart to lead client delivery, operational excellence, and strategic support for one of the company's most important and complex enterprise partnerships.
This leader will operate as the general manager, running the Walmart Enterprise, Walmart Connect, Sam's Club enterprise and the Sam's Club retail media network business. This leader will oversee relationships, service delivery, platform adoption, team leadership, and cross-functional alignment. The role requires a unique blend of client leadership, operational rigor, and product fluency. Unlike a traditional Client Services leadership role, this position requires deep partnership with Product teams to ensure client feedback, business priorities, and platform capabilities remain closely connected.
The successful candidate will build trusted relationships across Walmart stakeholders while creating a scalable service model that supports continued growth and innovation.
KEY RESPONSIBILITIES
- Lead the Client Services strategy and operating model for Walmart and related business units.
- Manage and develop a dedicated Walmart Client Services organization.
- Serve as the senior escalation point for client and agency stakeholders.
- Partner closely with Product teams to ensure alignment between client needs and platform capabilities.
- Drive operational excellence, accountability, and service quality across the organization.
- Support platform adoption and client success initiatives.
- Work in close partnership with the GM, Business Development to support overall business growth.
- Build strong relationships across Walmart, agencies, and internal stakeholders.
QUALIFICATIONS
- 15+ years of experience in client services, account management, customer success, platform services, media operations, consulting, or related leadership roles.
- Significant experience in advertising, digital media, programmatic, ad tech, martech, retail media, commerce media, or enterprise technology.
- Proven experience leading client-facing teams supporting large, complex, strategic accounts or enterprise platform partnerships.
- Strong understanding of agencies, brand advertisers, media activation, campaign performance, measurement, and platform adoption.
- Experience partnering with Product or technical teams to translate client needs into product requirements, roadmap input, service models, or operational improvements.
- Demonstrated ability to lead teams through transition, ambiguity, growth, or operating model redesign.
- Experience with retail media, Walmart, Sam’s Club, CPG, shopper marketing, commerce media, or offsite media is a plus, but not required.
- Experience supporting white-labeled technology, dedicated platform instances, enterprise software, or complex media technology partnerships would be highly relevant.
- Strong executive communication skills and experience managing senior client and agency relationships.
WHAT YOU’LL BRING
- The ability to run the Walmart Client Services business with structure, ownership, and strategic clarity.
- Experience leading services teams supporting complex advertisers, agencies, or enterprise technology partnerships.
- Strong understanding of how media activation, product capability, data, measurement, and commercial growth intersect.
- The ability to partner closely with Product to ensure Walmart needs are understood and addressed appropriately.
- A steady leadership style that can stabilize and focus a team during a period of transition.
- Strong judgment in a highly visible business where client delivery, product connectivity, and commercial partnership health are deeply linked.
- The ability to work as a true counterpart to the GM, Business Development, Walmart while maintaining clear ownership of the Client Services operating model.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
