Analyst, Administrative Assistant

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Roles & Responsibilities:

Payment Processing & Financial Administration

• Manage end-to-end invoice processing and payment submissions in accordance with Bank policies and procedures.
• Review invoices to ensure completeness, accuracy, and compliance with internal requirements.
• Coordinate with vendors, requestors, Finance, and other relevant stakeholders to facilitate smooth payment processing and resolve payment-related issues.
• Monitor payment status and follow up on approvals, outstanding actions, and payment amendments when necessary.
• Support urgent, exceptional, or complex payment cases and ensure timely resolution.
• Maintain and update payment-related operational procedures, guidelines, and documentation in response to policy or process changes.

Business Travel Administration

• Coordinate business travel requests, including travel bookings, ticket issuance, amendments, cancellations, and related approval processes.
• Liaise with travel agencies and internal stakeholders to ensure efficient and timely travel arrangements.
• Manage travel-related invoices and associated payment processing activities.
• Support exceptional travel cases, including cancellations, reversals, reimbursements, and other administrative requirements.

Office Operations & General Administration

• Manage access card issuance, collection, return processes, and visitor access arrangements.
• Support mail and courier operations, including document and parcel handling, dispatch, and collection activities.
• Maintain records, documentation, and filing activities in accordance with internal control requirements.
• Serve as a coordination point for office facilities matters and liaise with building management, service providers, and relevant support functions.
• Support the administration and coordination of office supplies, workplace services, and other operational requirements to maintain an efficient working environment.

Stakeholder Coordination & Shared Services Governance

• Act as a primary contact point for operational and administrative enquiries from ASO employees.
• Coordinate and oversee activities performed by offshore Shared Services teams to ensure service quality, accuracy, and timely delivery.
• Monitor compliance with operational procedures and escalate issues when necessary.
• Develop, maintain, and update operational guidelines and process documentation to support consistent service delivery.
• Identify opportunities for process improvement and recommend enhancements to improve operational efficiency and service quality.

Administrative Support

• Provide administrative and operational support for management requests and business activities.
• Support the planning and execution of staff engagement initiatives, meetings, events, and other organizational activities.
• Handle ad-hoc requests and provide operational support across various functions when required.
• Assist with periodic reviews, control activities, and other administrative responsibilities supporting organizational governance and operations.

Job Requirements:

• Minimum 3-5 years of relevant experience in Shared Services, Operations Support, Office Administration, Finance Operations, or related functions.
• Experience in payment processing, invoice administration, vendor coordination, Shared Services operations, or operational support activities.
• Good understanding of operational processes and internal control requirements.
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and stakeholder management skills.
• High attention to detail and commitment to accuracy.
• Ability to work independently and proactively resolve operational issues.
• Experience working in a multinational and matrix organization will be an advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and PowerPoint.
• Experience with payment systems, workflow tools, electronic approval platforms, or other business operation systems will be advantageous.

We regret to inform that only shortlisted applicants will be notified

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.