IT, Client Technologies Administrator 2

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Position Focus:

Provide technical planning and computer support for administrative staff in multi-platform (Windows, Mac, and Linux (if applicable)) and computationally intensive environments.

Prepare documentation (procedural, planning, team information, end user) to support functions specific to departments.
Work closely with vendors and technical owners of applications to securely plan, deploy, and troubleshoot new or upgraded functions. Maintain list of key support contacts for each non-standard software or hardware device.
Coordinate with departments during moves, renovation projects, and required upgrades to ensure technology interruptions are minimal.
Maintain integrity, confidentiality, and discretion regarding sensitive information with a commitment to maintaining client privacy and security. 

Required Skills and Abilities

1. Developed analytical and problem-solving skills.
2. Well-developed interpersonal, written, and communication skills.
3. Working knowledge of information technology applications, processes, software, and equipment.
4. Demonstrated team performance skills and customer service mindset.
5. Ability to prepare procedural and instructional documentation.

Principal Responsibilities

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. 2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. 3. Provide guidance and explain policies and procedures to end-users. 4. Install and configure software for network connectivity, backups, server access, etc. on user systems. Required Education and Experience Bachelor's Degree and two years of experience or equivalent education and experience. Skills and Abilities Developed analytical and problem-solving skills. Developed interpersonal, written, communications and organizational skills. Working knowledge of information technology applications, processes, software, and equipment. Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Job Posting Date

09/16/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-2

Compensation Grade Profile

GS-2g

Salary Range

$71,300.00 - $106,925.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.