Manager, Professional Services Delivery

Joining Collibra’s Professional Services team

As Sr. Manager, Professional Services Delivery, you will have an integral position within the Collibra APAC region. You will collaborate and partner with Services Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering to ensure customer success.

You will manage a group of Architects and Engagement Managers responsible for their performance, growth, and development.

Services Delivery Managers at Collibra are responsible for

Delivery Responsibility: Assisting customers and supporting services team roles with journey design, implementation decisions and execution. Regional services revenue attainment is a measured KPI for this position. Personnel Management:  Lead and strategically manage a dedicated team of Architects and Engagement Managers, overseeing all aspects of their performance, fostering continuous professional growth, and ensuring comprehensive career development.

• Team Performance: Individual utilization is a primary measurement. Consistently monitoring team member utilization attainment and working with teams responsible for assignments to maximize productivity.
• Talent Development: Create and execute plans for continual skill and professional development of team members, as well as onboarding new team members.

Solution & Portfolio Development: Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies. Participate with the Portfolio team in the production of the delivery supporting artifacts 

• Proposal Development: Support Services Sales leaders in business development discussions on building statements of work and creating journey-based proposals.
• Delivery Quality: Ensure high-quality delivery by serving as the team's trusted advisor ensuring customer journeys are defined and aligned for all customer engagements. Activities and deliverables are mapped to value-based outcomes. Delivery is inspected and validated for quality assurance.
• Issue & Escalation Management: Work with broader services and cross-functional teams (CE, Sales, Product, Support) to analyze root causes and drive resolution.

You have

• Minimum of a Bachelor's Degree coupled with 7-10 years of demonstrable services delivery industry experience.
• Proven history of building and leading professional services teams.
• Demonstrated success in building and scaling high-performing services delivery teams.
• Exposure to the following areas: AI transformation, data governance, data management, data quality.
• Extensive experience navigating complex enterprise customer engagements, including ensuring effective resolution, driving aligned and measurable value-based customer outcomes while always tracking towards the customer journey.

 

You are

• Relational: Fostering strong relationships within your team, including all internal and external stakeholders.
• Collaborative: Focused on collaboration, working as a selfless leader, and consistently prioritizing the right collaborative behaviors by setting the example.
• Exceptional Communicator: Fluent in both written and verbal English, ensuring clear and influential communication with all stakeholders.
• Dedicated Customer Advocate: A strong, proven, and passionate champion for customer success and adoption. You are customer-obsessed. 
• Proactive and Organized Leader: A highly motivated, well-organized, and resourceful leader with exceptional problem-solving acumen.
• Agile and Improvement-Oriented: Accustomed to thriving in fast-paced, evolving environments and continuously driving process improvement.
• Inspirational Role Model: Committed to leading by example, inspiring trust, and setting a high standard for the team.

Measures of success

• Within your first month, you will establish rapport with your team and cross-functional groups(Sales, CE, Partner), establish those relationships, learn the Collibra services offerings, delivery and engagement methodologies.
• Within your third month, you will begin engaging with new and existing services customers. You will be aligned with Services Sales and participate in services proposal development. You will learn the services revenue model and associated revenue operations.
• Within your sixth month, you will be acting as the subject matter expert on Professional Services offerings, solution delivery capabilities and engagement management. You will be actively participating in services business development discussions with customers. You will be leading the operational rigor required for delivery and revenue management.