Team Leader

• Permanent Full-Time position

• Location: Katherine, NT 0850

• Salary: $108,073.17 Base Salary + Super + not-for-profit salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose.

Your opportunity

Join a team that's committed to supporting people and strengthening communities across the Northern Territory.

As a Team Leader, you'll support a team of approximately five employees delivering vital community services across Katherine. You'll provide day-to-day leadership, coaching and guidance while helping ensure high-quality, person-centred services are delivered to individuals experiencing complex challenges.

Reporting to the Area Manager, you’ll provide support to a team delivering services across four programs such as Tenancy Support, Psychosocial Support Measure, Emergency Relief and Transitional Accommodation Programs.

Working alongside your team, community partners and stakeholders, you'll support service delivery, provide guidance on complex client matters, contribute to continuous improvement initiatives, and maintain a small caseload of participants across programs. You'll help create an environment where your team feels supported to do their best work while delivering meaningful outcomes for the Katherine community.

Your key responsibilities will be to

• Lead, support and develop a team of community services employees.

• Provide regular supervision, coaching and mentoring to team members.

• Support the delivery of high-quality, person-centred services and positive client outcomes.

• Assist with recruitment, onboarding and workforce planning activities.

• Support staff working with clients experiencing complex needs and challenges.

• Build and maintain strong relationships with local services, community organisations and government stakeholders.

• Contribute to reporting, compliance and continuous improvement activities.

• Foster a positive team culture focused on collaboration, safety and achieving the best outcomes for clients.

Requirements for success

• Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services or a related field.

• Demonstrated experience leading, coaching or mentoring employees within a community services environment.

• Experience supporting people experiencing complex challenges, including mental health, homelessness, family and domestic violence, disability or other social issues.

• Strong leadership, communication and relationship-building skills.

• Demonstrated ability to build and maintain effective partnerships with internal and external stakeholders.

• Strong administration, reporting and organisational skills.

• Current Driver Licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.

• Volunteering opportunities  

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

• Remote Location Benefits include:

  • Additional $350 each year to help with cost of living in a remote area 

  • Access to up to 3 additional days Personal/carers leave each year (non-accruing)

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.