Community Support Services Supervisor

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. 

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Community Support Services Supervisor. The successful candidate will join the Public Assistance and Supports Division within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.Under the general direction of the Program Manager, the Community Support Services Supervisor oversees the daily operations of staff providing Community Support Services to Loudoun County residents who require information and assistance with basic human needs.

The position provides direct supervision to program staff and ensures services are timely, effective, and compliant with applicable federal, state, and local laws, regulations, policies, procedures and standards. The Community Support Services Supervisor will ensure the effective delivery of needs assessment, resource navigation, referrals, service coordination, and ongoing case management. Responsibilities include assigning and monitoring workloads, reviewing complex cases, supporting staff decision-making, addressing escalated concerns, providing training and performance management, conducting quality assurance, and supporting workflows to promote continuity of service to ensure the client journey moves effectively from initial contact and referral to more intensive case management when necessary.

The Supervisor works with internal and external partners to coordinate services, strengthen community resources, conduct outreach, and address barriers to service delivery. The position also oversees assigned contracts, supports quality assurance and compliance activities, and recommends improvements to program operations and service delivery.
The position may participate in emergency response activities and provide supervisory coverage outside normal business hours when required.

Key responsibilities include, but are not limited to:

• Directly supervise assigned program staff, including setting expectations, coaching, performance management, training, and professional development.
• Conduct regular individual and team supervisory meetings and maintain required supervisory documentation.
• Coordinate staffing schedules, intake coverage, caseload assignments, and workload distribution.
• Monitor employee performance, attendance, training, and operational needs.
• Advise management of staffing, workload, performance, and resource concerns.
• Ensure case management activities, service plans, reviews, case notes, and follow-up are completed accurately and within required timeframes.
• Review complex or crisis cases and provide consultation, intervention, and escalation as appropriate.
• Ensure case records and documentation comply with applicable federal, state, and local requirements.
• Monitor program activity, caseloads, outcomes, and service quality.
• Identify service barriers and implement improvements to workflows and service delivery.
• Manage daily program operations and ensure services meet established standards and performance measures.
• Monitor program budgets, expenditures, client-service funds, invoices, and supporting documentation.
• Manage assigned contracts and monitor vendor performance, deliverables, documentation, and compliance.
• Develop or coordinate corrective actions when performance or compliance concerns are identified.
• Support grant administration, reporting, and fiscal compliance as applicable.
• Ensure compliance with applicable laws, regulations, policies, contracts, and funding requirements.
• Interpret policy and regulatory changes and implement necessary procedural updates.
• Conduct or coordinate case reviews, audits, data validation, and quality assurance activities.
• Monitor required data systems and performance reports.
• Use data and quality findings to recommend program and service improvements.
• Maintain collaborative relationships with public agencies, service providers, community organizations, and residents.
• Participate in community education, outreach, task forces, committees, and interagency initiatives.
• Identify community needs and barriers and recommend strategies to improve access to services.
• Participate in County emergency response activities and provide supervisory support during emergency or community response events.
• Ensure that services are client-centered, trauma-informed, consistently delivered, and provided in accordance with department and County policies, procedures, and program requirements.

Bachelor’s degree in Social Work, Psychology, Counseling, or related human services field and four (4) years of related work experience including one (1) year of supervisory experience or equivalent combination of education and experience.

Preferred:

• Experience in human services, public assistance, case management, community services, social services, or a related field.
• Experience with staff supervision, program operations, fiscal management, contracts, quality assurance, compliance, or community outreach.

Pass pre-employment background checks including criminal, credit, DMV, and CPS/APS checks. Valid driver’s license (driving records may be reviewed annually for continued qualification). Complete required County e-learning and MOAT training requirements as directed by department. Complete required supervisory training.