Home-Based Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Customer Service Representative to join a growing U.S.-based company in the promotional products industry. In this role, you will support the end-to-end order process, communicate order and production updates, and build strong relationships with customers, suppliers, sales representatives, and internal teams.

You will be responsible for ensuring orders are accurately managed from entry through delivery while maintaining up-to-date customer records, production information, and order-related documentation.

REQUIRED CORE COMPETENCIES 

• Customer Service Excellence: Builds sustainable customer relationships through open, interactive, professional, and responsive communication.

• Communication: Clearly communicates order status changes, production schedules, customer concerns, and next steps with clients, suppliers, sales representatives, and internal teams.

• Organization & Attention to Detail: Maintains accurate records of customer interactions, transactions, production proofs, order activities, comments, and complaints across multiple systems.

• Problem Solving: Works collaboratively with suppliers and internal teams to identify and support the resolution of order-related concerns and issues.

• Accountability & Adaptability: Takes ownership of assigned responsibilities, follows established procedures and policies, and adapts effectively to diverse customer needs and situations.

WHAT YOU WILL DO 

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer.

• Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Work with suppliers and the internal team on order issue resolution when needed.

• Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.

• Maintain up-to-date records of customer interactions, transactions, comments, and complaints.

• Document all order-related activities in various systems and maintain order status updates in company internal software.

• Ensure that communication procedures, guidelines, and policies are followed.

• Perform ad hoc tasks aligned with the responsibilities mentioned above.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.

• Experience: 1–2 years of direct experience in Promotional Products, Customer Service, or Order Management.

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. 

• Technical Skills:

  • Proficiency in both Microsoft and Google applications.

  • Familiarity with CRM systems and customer relationship management practices.

  • Ability to maintain and update order information within company internal systems and software.

  • Experience documenting customer interactions, transactions, order activities, comments, and complaints.

  • Ability to manage and track order statuses and production schedules.

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

WHAT WE OFFER

• Salary Range: PHP 30,000 - 35,000   

• Industry: Promotional Products  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided 

• Government-mandated benefits employer share

• Internet stipends upon regularization 

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!