Tapas Outlet Manager

Mandarin Oriental, Shenzhen is looking for Tapas Outlet Manager to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job

Based at the Mandarin Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, Tapas Outlet Manager is responsible for the overall business performance, guest satisfaction, colleague engagement and operational excellence of the assigned outlet. Tapas Outlet Manager reports to Assistant Director of Restaurants, Bars and Experiences.

As Tapas Outlet Manager, you will be responsible for the following duties:

• Provide strong leadership, coaching, and development to outlet colleagues, fostering a culture of excellence that ensures outstanding guest satisfaction, colleague engagement, and operational success
• Develop and foster a strong learning and development culture within the outlet, ensuring colleagues are equipped with the skills, knowledge, and behaviors required to perform their roles effectively and consistently deliver exceptional results
• Oversee guest feedback channels, satisfaction metrics, and online reputation performance, translating insights into continuous improvement strategies that elevate service standards, strengthen guest loyalty, and reinforce the outlet's reputation for excellence.
• Drive the achievement of departmental revenue, profitability, productivity, and operational objectives through strategic planning, effective resource management, and disciplined execution, ensuring sustainable business performance and service excellence.

As Tapas Outlet Manager, we expect from you: 

• Minimum 3 years’ relevant working experience in similar capacity
• Excellent communication and organization skills
• Excellent command of both spoken and written Mandarin and English
• Strong operational expertise, including service excellence, quality assurance, inventory management, cost control, and compliance with health and safety standards
• A hands-on leadership approach with the flexibility to thrive in a fast-paced and dynamic hospitality environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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