Customer Service Associate, Bethlehem, Full-Time, Days

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Perform Registration workflows in support of patient visits/appointments.

Schedule mobile lab patient appointments.

  

 

 

 

The Customer Service Associate will be responsible for assisting Technologists, Radiologists, and other physicians in the caring for their patients. The Customer Service Associate coordinates patient record activities, plays a role in patient care and customer service, communicates with departments involving patient care delays, calling verbal reports to ordering physicians, retrieving blood work, and serving as a support liaison for the Radiology Department.

JOB DUTIES AND RESPONSIBILITIES:

• Answers all incoming calls to the reading room and/or radiology front desk area. Promptly triages and accurately relays all messages to the appropriate personnel in the department.
• Excels at effective and positive communications (both verbal and written). Uses skills to bolster the department/organization image.
• Demonstrates proper telephone techniques and etiquette according to hospital policy. All calls are answered within three (3) rings. Records and reports accurate messages to the appropriate department personnel.
• Demonstrates competency in the knowledge of the EPIC modules appropriate to job
• Accurately adheres to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.
• Complies with the established chain of command for the reporting of work related
• Calls verbal reports as necessary. Accurately documents this transaction on the check-in document and log, if available.Documents communication regarding findings in Result Tracker.
• Completes clerical functions including filing, copying, and faxing as necessary.
• Scheduling duties performed according to department guidelines. Handles all requests for emergent radiology studies. Involves supervisor if scheduling conflicts exist.
• Assists with direct patient care and the care of the patient’s family members based on the needs of the department.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing for up to 2 hours per day, up to 1 hour at a time. Sitting for up to 8 hours per day, up to 4 hours at a time. Walking for up to 4 hours per day in 15 minute increments. Continuous use of hands and handling. Manual dexterity in order to type on keyboard for up to 1 hour for data entry. Occasionally carrying objects of up to 25 pounds. Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, depth perception and peripheral vision.

EDUCATION:

High School Graduate or equivalent required

TRAINING AND EXPERIENCE:

Experience in office procedures such as faxing, excellent telephone skills and computer experience required. Skills demonstrative of handling multiple tasks simultaneously. Medical terminology necessary.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.