IT Service Specialist

Key Responsibilities

With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.

Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.

Drafts technical and end-user documentation for specific IT service or set of services.

Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.

Completes root cause analysis of outages or incident trends (often working with managed services partner).

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

## Qualifications

### Education:

High School Diploma/GED: Computer science (Required)

### Skills

### Certifications:

### Languages:

English (Required), Italian (Required)

### Years of Experience:

Up to 1 Year

### Work Experience:

## Additional Information

###

### Shift:

Day (Italy)

###

### Travel:

Yes, 25% of the Time

###

### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Salary Range:

€29.600,00 - €40.700,00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.