Bilingual Intake Specialist (English/Spanish)

We are seeking a Bilingual Intake Specialist to support client intake and case management for a growing legal practice. This part-time position will serve as the first point of contact for prospective clients, gather key case information, and ensure inquiries are accurately documented and organized.

Responsibilities

• Respond to prospective clients by phone, email, and other communication channels
• Conduct client intake and collect relevant case information
• Communicate professionally with clients in English and Spanish
• Accurately enter and maintain client information and case details
• Schedule consultations and coordinate follow-ups
• Ensure intake information is complete and properly organized
• Route qualified leads and case information to the appropriate team member
• Maintain client confidentiality and professionalism

Qualifications

• Fluent in English and Spanish, both written and verbal
• Previous experience in legal intake, customer service, client relations, or case management
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Comfortable speaking with prospective clients and gathering sensitive information
• Ability to manage multiple inquiries and follow established processes
• Proficiency with standard computer and office software
• Lawmatics experience is a plus, but not required

Position Details

• Part-time
• Opportunity for increased hours and responsibilities as the practice grows
• Legal industry experience preferred