Case Manager

Description

I. Job Summary

The Case Manager assists clients in breaking the cycle of homelessness by providing full wrap around case management services with a heightened focus on attaining stable housing. The Case Manager facilitates all service and housing referrals based on the unique needs of each client through outreach with community providers, landlords and property managers, public housing authorities, and transitional/permanent housing providers. The Case Manager works with a multidisciplinary team to help clients develop a comprehensive housing plan and work toward attaining their goals and stable housing. The Case Manager follows up on all service referrals and collaboratively works with the client to ensure they are educated and able to successfully transition out of the shelter to self-sufficiency. 

II. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES:

1. Assesses client’s immediate housing needs using the Strengths-Based assessment, and collaboratively develops a clinically sound, housing plan with a heightened focus on a quick transition to stable housing.

2. Maintains weekly contact with the client to discuss client progress, service referrals, and follow-up on the implementation of the service plan. Contact may be conducted telephonically or face-to-face based on circumstances.

3. Assists clients with increasing their income by providing assistance with entitlement benefits applications and referrals and follow-up for workforce development services.  

4. Educates the client of available community resources to promote stabilization and self- sufficiency and facilitates service referrals based on the needs identified in the client’s housing plan.

5. Documents each client’s progress towards housing plan goals in the electronic health records system, following the Agency’s documentation standards and specified timeframes.

6. Establishes and maintains a collaborative relationship with local landlords, real estate agencies, and rental communities to help clients obtain permanent housing.

7. Interfaces with other staff and agencies to expand the agency’s resource database, initiate referrals, and follow-up to ensure clients work towards a stable housing placement.

8. Efficiently manages an independent caseload of 30-35 clients and helps clients transition to stable housing as quickly as possible.

9. Facilitates weekly onsite workshops focused on helping clients learn skills, improve health, and foster interpersonal relationships, with the ultimate goal of fostering the client’s ability to obtain and remain in stable housing.

10. Participates in multidisciplinary or other team meetings, in-service trainings, and other required meetings.

11. Complies with HIPAA Privacy Rules and communicates pertinent clinical information, with necessary client consents.

12. Generates specific activity reports in a timely manner and participates in the collection of clinical outcome data as directed by supervisory staff.

13. Maintains assigned client records as required by program policies and procedures.

14. All job requirements listed indicate the minimum level of knowledge, skill, and or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible to perform any other job-related instructions/tasks given by their supervisor, subject to reasonable accommodations.

Requirements

I. QUALIFICATIONS:

Education/Experience: A Bachelor’s degree in Social Work or related field with at least two years of related experience. Years of experience, if appropriate, may substitute formal education. Proficient in Microsoft Office with excellent oral, written, and interpersonal communication skills and knowledge of community resources preferred. Must possess a valid Florida Driver’s License.