- Location
- Florence, Kentucky
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Education
- Associate
- Source
- Lever
Description
RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
ABOUT THE ROLE
The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.
This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts. To support work-life balance, shifts rotate weekly—three shifts one week and four shifts the next.
You’ll be part of an on-call rotation to ensure smooth operations, with a 3-hour remote response SLA and a 24-hour onsite response expectation.
While the role is primarily onsite to support production, there is flexibility to work remotely when an onsite presence is not required.
Skills
PLCCustomer Service
