Director, Global Investigations

 Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience for consumers and partners in over 220 countries and territories. Our mission is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

At Booking Holdings, our values are the principles that guide us and give us purpose.  Our collective commitment to our value of Absolute Integrity is woven into everything we do. The Director, Global Investigations Services, will be a key member of our Compliance & Ethics team, responsible for designing, implementing, and continually improving our global investigation program.  The Director, Global Investigations Services, will report to the VP, Investigations and will partner closely with all brands and subsidiaries globally to drive effective compliance investigations across the business.

In this role you will get to:

• Work with the VP, Investigations, to identify and design strategic priorities for the investigation program and work with all brands and subsidiaries globally to implement the priorities and investigations program effectively.  Complex stakeholder management skills needed to align and implement across brands and functions.

Drive continuous improvement of the investigation program, the management of the investigation docket, and ways of working with key stakeholders across brands globally, including:

• oversee concern-raising hotline, including intake, triage, and assignment of all concerns with the ultimate goal of continuously improving the speak-up culture

• review, design, and lead improved ways of working with other functions (HR, Security, Legal, etc.);

• monitor the effectiveness of our investigation program in detecting, and responding to potential violations of law, regulations, and internal policies and controls and be responsible for needed and effective responses, including engagement with law enforcement when needed; 

• continuously improve and maintain the investigation program consistent with published guidance on effective investigations; and

• maintain comprehensive and up-to-date knowledge and understanding of the legal  and regulatory requirements and developments relating to investigations across diverse jurisdictions

Lead day-to-day management of global investigation docket, including oversight of concerns from triage and case assignment to case closure and review of investigation reports to ensure quality and consistency; mentor and advise investigators located across BKNG globally;

• Engage with senior business leaders and Legal, HR, and other stakeholders in connection with investigation progress, outcomes, and trend reporting, including with executive leadership

• Leverage technology to enhance investigation program effectiveness.  Play a critical role in defining key investigation metrics and developing and deploying processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends; ensure meaningful and consistent reporting of investigation metrics; drive data analysis to support improved risk assessment by compliance teams

• Work across brands and with diverse stakeholders to ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations  

• Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other relevant stakeholders

• Lead, manage, and partake in other strategic initiatives and special projects as needed

What you have:

• JD or equivalent required

• Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment

• Experience designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny

• Experience supporting diverse and global team 

• Proven experience driving investigation excellence with large scale global programs

• Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus 

• Display highest levels of integrity

• Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders  

• Proven success communicating effectively with stakeholders at all levels globally

Our Commitment to Inclusion 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $212,400-$259,600.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. M/F/V/D/S

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