Emergency Management Communications, Outreach, and Volunteer Coordinator

Under the supervision of the Emergency Management Director, the Emergency Management Communications, Outreach, and Volunteer Coordinator (Coordinator) position is responsible for the Public Information and Warning Core Capability as described in the National Preparedness Goal (2nd Edition).  This position is also responsible for emergency preparedness outreach and education, as well as supporting the County’s Community Emergency Response Team (CERT) program.

1. Public Information and Warnings

• Prepare and maintain public information access in the event of an emergency, including preparing press releases, answering inquiries from the news media and the general public, and arranging interviews and/or news media access to the locations involved with the incident.
• Provide emergency public information to the public, including, but not limited, to evacuation orders and information .
• Manage subscription-based text, email, and call notifications; reverse 9-1-1; the Emergency Alert System (EAS) which broadcasts over the radio, television, and other mediums, and Wireless Emergency alerts.
• Develop and maintain crisis communications strategy and procedures as part of County's overarching Emergency Operations Plan (EOP).   Includes development of hazards-based pre-scripted messages for the general public including non-English-speaking, deaf and hard-of-hearing, and other communities that may not have ready access to traditional English-based audio and visual alerts and warnings.
• Develop and maintain Joint Information Center (JIC) procedures and operational readiness, including JIC equipment testing and maintenance, contact lists, checklists, tools and applications, files, templates.
• Serve as JIC Manager during JIC activations for emergencies and pre-planned events. 
• Serve as OEM Public Information Officer (PIO) in the Emergency Operations Center (EOC) during emergencies that do not require a JIC activation. Serve as OEM media spokesperson.
• Develop, conduct, and manage JIC training for County and partner agency PIOs.
• Manage OEM media and marketing content, including OEM website, social media platforms, and other marketing materials.
• Collaborate on the development of emergency public messaging strategies and protocols with regional, state, federal, and private sector partners.  Attend regional and state PIO working group meetings.  Develop relationships and crisis communication strategies with local news and media outlets.·         
• Provide EOC and JIC presentations to visitors, partner agencies, council members, and elected officials and dignitaries.
• Public Outreach and Education Program
• Develop, manage, and implement community preparedness outreach and education program.
• Strategize solutions and approaches to ensure the community preparedness outreach and education program is reaching all sectors of the community in a sustainable, audience-friendly, and equitable manner.
• Develop public outreach and education material, including presentations, printed literature, speeches, community awareness campaigns, public educational booths, and training programs. 

1. Volunteer Coordination
2. Serve as primary point of contact in providing information and direction related to OEM's volunteer Community Emergency Response Team (CERT) program. 
3. Coordinate community events involving CERT volunteers. 
4. Recruit, interview, and assist with training new CERT volunteers. 

• Maintains appropriate files on volunteers, events, activities, and track donated hours of volunteers. 
• General
• Work closely with Santa Fe County Communications Coordinator.
• Perform other work in support of the County’s Office of Emergency Management as required. 

Knowledge/ Skills:

• Ability to multitask effectively.
• Ability to work well with others.
• Ability to maintain effective working relationships and develop partnerships.
• Ability to coordinate diverse groups toward a common goal.
• Ability to complete tasks and projects in a timely manner. 
• Ability to contribute and coordinate work in a team.
• Ability to work independently and self-accountability. 
• Ability to interpret federal and state emergency management requirements and regulations.
• Proficiency with Microsoft Office software (Word, PowerPoint, Excel, Access, Outlook) and ability to operate other web-based platforms for information collection, management, and transmission.
• Proven ability to document plans and procedures. 
• Strong interpersonal skills.
• Strong understanding of web-based systems. 
• Strong problem-solving skills.
• Strong oral and written communication skills.
• Strong leadership and negotiation skills.
• Professional conduct and accountability.
• Proven time-management skills.

• Completion of a bachelor’s degree in emergency management, communications, business or public administration, or related field from an accredited college or university or any combination of education in emergency management, communications, business or public administration, or related field and experience in emergency management or communications totaling four (4) years.
• Education is counted at the rate of thirty (30) credit hours equals one year. 
• Possession of a valid proper class motor vehicle operator’s license issued by the State of New Mexico within six months of hire.
• Must possess National Incident Management System (NIMS) ICS 100, 200, 700, and 800 certifications within the first month of employment. 

Working Conditions:

• Work may entail nights, weekends, and holidays. 
• OEM personnel is essential, requiring work during states of emergency or other county closures. 
• OEM personnel are required to serve periodically in an on-call capacity which may require the following conditions of work: work outside of typical business hours or for extended periods of time; work during states of emergency; work in a field environment, in a 24/7 watch center, or during activations of Santa Fe’s Emergency Operations Center (EOC). Example on-call work environments include, but are not limited to, scenes with the following conditions: materials that are on fire; utilities that are compromised; compromised structures; scenes near hazardous materials storage that may be compromised; scenes in congregate living settings, or in or near crowds; scenes near downed vegetation or other debris; or scenes near flooding and water-damaged materials. All work is performed while donning a level of personal protective equipment that 1) is recommended by the incident safety officer and 2) for which OEM personnel has received training. Example on-call response tasks include, but are not limited to, the following: working at a computer or portable tablet; observing; observing and documenting conditions remotely or in the field; staffing an incident command post; communicating with responders or survivors; operating vehicles up to your licensed class; staffing facilities for survivors; transporting materials; being near a site where a serious injury or loss of life has occurred; sitting, standing, walking, climbing crawling, or lifting or carrying materials. 
• During times of disaster, work assignments, schedules, and reporting structures may be altered to meet incident objectives.
• Ability to physically perform the duties outside of normal business hours while in or outdoor
• Manual and finger dexterity are required. May be subject to CRTs, VDT and UV rays. Travel may be required.

Conditions of Employment:
The selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening. Additionally, the selected candidate must submit to and pass a county-paid criminal background screening. The selected candidate must possess and maintain a valid New Mexico Class D Driver’s License as the incumbent shall be appointed to drive a County vehicle during the performance of his/her duties.