Front Desk Receptionist

Arcadia Counseling in Lehi is seeking a part-time or full-time receptionist. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing.

To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards. 

Responsibilities

• Greet and welcome therapists and clients as soon as they arrive at the office
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
• Provide basic and accurate information in-person and via phone/text
• Update and maintain accurate client information in our company platform
• Ensure the reception area is tidy and presentable, with all necessary supplies

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Bonus Skills:

• Experience in the Mental Health Industry
• Experience with SimplePractice
• Experience with Insurance Billing
• Experience with Credentialing

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Flextime
• Gym membership
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance