Team Member Engagement Cooridnator

Description

Position   Summary:

The Team Member Engagement Coordinator supports and executes workforce engagement initiatives, communication   practices, and Operations follow-up routines across the facility. This role   maintains a strong floor presence while ensuring engagement activities, communication standards, and tracking processes are consistently executed.

The Specialist contributes to   improving employee experience by identifying engagement trends, supporting   communication effectiveness, and reinforcing leadership follow-up routines.   The role operates within defined scope boundaries, ensuring all employee matters   are appropriately escalated to the correct functional owner.

Requirements

Duties   / Responsibilities:

Employee Engagement and   Floor Presence

• Maintain   regular floor presence to build relationships with employees and Operations   leadership
• Support   and coordinate recognition programs, engagement activities, Director Lunches,   and listening sessions
• Capture   general workforce feedback themes and engagement opportunities
• Support   consistency of engagement routines across shifts and departments
• Escalate   individual employee concerns or sensitive issues appropriately 

Workforce Communication   Support

• Coordinate   and distribute approved operational communications
• Maintain   workforce communication boards and engagement materials
• Support   communication planning for engagement activities and operational updates
• Identify   communication gaps and share improvement opportunities
• Route   policy, payroll, benefits, safety, and employment-related questions to the   appropriate functional owner 

Operations Follow-Up   Tracking

• Maintain   and update weekly follow-up trackers confirming Supervisor and Manager review   of attendance and safety reports
• Monitor   completion of leadership follow-up actions and escalate outstanding items
• Provide   visibility into follow-up status and gaps in execution
• Track   completion only; does not calculate points or participate in corrective   action 

Engagement Tracking and   Reporting

• Maintain   engagement trackers, logs, and calendars
• Support   preparation of engagement summaries highlighting trends and participation
• Track   engagement activities, recognition programs, and follow-up actions
• Identify   basic trends and share observations with Operations leadership

Site Integration and   Workforce Support

• Support   post-onboarding site integration, including employee check-ins and connection   touchpoints
• Assist   with new-hire experience tracking (30/60/90-day check-ins)
• Support   engagement initiatives focused on retention and employee connection
• Assist   with coordination of events and engagement logistics

Program and Administrative   Support

• Support   teamwear distribution, tracking, and issue escalation
• Maintain   accurate records for engagement activities and participation
• Assist   with coordination of engagement calendars and events
• Support   site-level engagement initiatives and programs

Escalation and Governance

• Escalate   employee relations concerns, complaints, and conduct issues immediately
• Route   policy, payroll, benefits, leave, and accommodation questions to HR or   appropriate functional owners
• Escalate   safety concerns and workers’ compensation questions to EHS and Operations   leadership
• Maintain   adherence to defined role scope and escalation processes

Required Qualifications

• High   school diploma or equivalent required
• 1–4   years of experience in operations, administrative support, employee   engagement, or related field
• Strong   communication and interpersonal skills
• Strong   organizational and follow-up capabilities
• Ability   to manage trackers, calendars, and routine reporting tools
• Ability   to maintain confidentiality and escalate appropriately

Preferred Qualifications

• Experience   in a 3PL, manufacturing, warehouse, or high-volume operations environment
• Experience   supporting engagement activities or communication programs
• Microsoft   Office proficiency (Excel, Outlook, Teams, PowerPoint)
• Bilingual   communication skills, where applicable

Physical   Requirements:

 Work is   performed in office and operational environments, including warehouse,   logistics, manufacturing, distribution, supply chain, or similar settings.

• Must be   able to travel between assigned locations as needed and maintain a visible,   supportive HR presence across sites.
• May   require flexibility to support multiple shifts, urgent employee relations   matters, investigations, employee concerns, or time-sensitive business needs.
• Prolonged   periods of sitting at a desk and working on a computer may be required.
• Must be   able to access and navigate departments, offices, production areas, warehouse   areas, and other operational spaces at assigned facilities.
• Must   follow all applicable safety requirements and wear required personal   protective equipment when present in operational areas.
• Scope:   Supports multiple sites, departments, business units, or operational   locations, including hourly and salaried populations where applicable.
• Reporting:   Disciplinary reporting to the BU Director of Administration; functional   reporting to the Regional HR Leader.
• Travel:   Travel between assigned locations is expected, typically 30-40% depending on   site footprint and business need.