Client Support Admin

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Client Support Administrator within our ATG Solutions team, you'll serve as a vital link between healthcare facility clients and the compliance tools they depend on every day. In this role, you'll manage the full lifecycle of user access to the ATG platform—from initial requests through ongoing account maintenance—ensuring that healthcare professionals can seamlessly access the solutions critical to their operations. You'll coordinate closely with clients and internal teams to verify permissions, set up user profiles, and maintain accurate access records across multiple healthcare organizations. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and in this position, you'll do exactly that by delivering responsive, detail-oriented support that keeps healthcare compliance operations running smoothly. Your organizational expertise and proactive communication will directly impact client satisfaction as you balance multiple priorities in a dynamic, fast-paced environment where accuracy and timeliness are essential.

What your day-to-day will look like:

• Process and manage incoming access requests for the ATG website, reaching out to appropriate contacts for approval and ensuring timely resolution

• Maintain and update client contact databases with accurate approval workflows and client-specific access protocols

• Create new user profiles and configure access permissions based on client requirements and internal coordination

• Set up users within specific ATG solutions by determining their needs through consultation with the Client Support Coordinator and clients

• Conduct biannual reviews of all client user lists, removing inactive users and updating permissions to maintain security and compliance

• Generate reports and update project details to support operational transparency and team collaboration

• Communicate proactively with clients and internal teams to clarify access requirements, resolve issues, and provide status updates on pending requests

• Troubleshoot access issues and apply problem-solving skills to ensure clients experience minimal disruption to their compliance workflows

Required qualifications:

• Proven ability to manage multiple tasks simultaneously in a fast-paced environment while meeting deadlines and adapting to shifting priorities

• Strong written and verbal communication skills with the ability to interact professionally with clients and cross-functional teams

• Demonstrated organizational skills and meticulous attention to detail when managing user accounts and access permissions

• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint) for documentation, reporting, and communication

• Problem-solving mindset with analytical skills to troubleshoot access issues and determine appropriate solutions

• Tech-savvy with the ability to quickly learn new software platforms and adapt to system updates

• Self-directed work style with the ability to follow instructions precisely while taking initiative to address tasks proactively

Preferred qualifications:

• Previous experience in customer service or client support roles, particularly in healthcare or technology environments

• Familiarity with user access management, permissions systems, or identity management platforms

• Experience working with compliance software or healthcare facility operations

• Background in administrative roles requiring coordination across multiple stakeholders and organizations

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.