Global Service Lead Cloud Platform Services

Job Description Summary

-Director of Sandoz End-to-end accountability for Sandoz’s global multi-cloud platforms, including end-to-end Service Delivery, Engineering, and Operations. The position leads the strategic direction and implementation of cloud architecture, security, governance, and continuous evolution of capabilities across multi-cloud environments.

Job Description

Strategy & service portfolio leadership

• Deliver the global cloud strategy aligned to enterprise architecture and business priorities, with measurable impact in platform resilience, delivery speed and cost efficiency.
• Own the Cloud services portfolio and roadmap to meet agreed service levels (availability, performance, recoverability and capacity) while optimising total cost of ownership and standardising platform offerings.
• Support the integration of Sandoz Cloud platform capabilities with the adoption of SaaS product adoption like SAP Rise
• Partner with the Cloud Service Providers to build a strategic partnership

Platform engineering

• Ensure services Champion Infrastructure as Code (IaC), CI/CD pipelines, and DevOps/DevSecOps methodologies to accelerate delivery and reduce operational toil.
• Implement configuration management and orchestration tools (Terraform, Ansible, Kubernetes) to drive operational efficiency.
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Operational excellence, security & compliance

• Maintain stable, secure and compliant operations across regulated (GxP) and non‑regulated environments, achieving audit‑ready controls, timely remediation of findings and sustained adherence to governance standards.
• Deliver resilient and compliant services that meet agreed availability and performance targets, enabling predictable release execution and supporting SAP transformation milestones in partnership with application and business teams.

 Commercial, financial & supplier management

• Deliver transparent financial management and cost optimisation (budget/forecast accuracy, showback/chargeback, unit cost visibility) to improve cost predictability and drive measurable savings without compromising service levels.
• Hold strategic suppliers and cloud partners accountable to contracted outcomes (SLA achievement, incident/problem performance, security obligations and continuous improvement), supported by clear KPIs, governance and escalation.

People leadership & stakeholder governance

• Build and lead a high‑performing, globally distributed organisation with clear ownership and capability development, driving engagement, retention and succession coverage for critical roles.
• Ensure end‑to‑end service integration with Infrastructure & Operations, Cyber Security, Enterprise Architecture, SIAM and Application teams, improving customer experience through clear governance, prioritisation and transparent performance reporting.

Key Performance Indicators

• Service reliability & performance: achievement of agreed cloud platform service levels (availability, performance, scalability and cost) for business‑critical services
• Resilience & continuity: successful DR and restore testing and adherence to defined RTO/RPO targets for in‑scope platforms
• Security & compliance outcomes: audit readiness (incl. GxP where applicable), timely closure of audit findings, and vulnerability/patch remediation within agreed timelines
• Financial performance: forecast accuracy and effective control of run costs, demonstrated through unit cost transparency and cost optimisation benefits delivered
• Automation & operational efficiency: increased self‑service/automation adoption and reduction of manual effort and repeat incidents (toil reduction) in hosting and SAP operations
• Supplier performance: contracted outcomes achieved with strategic suppliers/cloud partners (SLA attainment, quality of delivery, continuous improvement value realised and effective governance)
• Roadmap execution & service experience: delivery of agreed platform roadmap milestones (standardisation, lifecycle refresh, cloud migration/modernisation) and improved stakeholder satisfaction through transparent performance reporting

Skills Desired

Communication Skills, Incident Management, IT Governance, IT Infrastructures, IT Service Management, Network Optimization, People Management, Performance Management, Planning, Problem Solving Skills, Risk Management, Stakeholder Management, Vendor Management