Supervisor - Room Service

Mandarin Oriental The Landmark, Hong Kong is looking for Supervisor to join our Room Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Room Service Department in Hong Kong, the Supervisor is responsible for maintaining and upholding corporate standards at all times. Supervisor reports to the IN-Room Dining Manager.

As Supervisor, you will be responsible for the following duties:

• Handle tray and trolley set up according to hotel’s standards
• Deliver food & beverage items and amenities to guest rooms in a timely manner
• Ensure high satisfaction level by checking products quality and obtaining guests’ feedback
• Communicate with Superior for any guests’ complaints and comments
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience
• Perform any other duties as required by your department head from time to time.

As Supervisor, we expect from you:

• Relevant experience in F&B or hotel industry
• Experience in Room Service or sizeable hotels is an advantage
• Good time management, service-orientated and able to work independently
• A team player with good communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?