Member Accounts Representative

McKenzie Electric Cooperative (MEC) is currently seeking qualified candidates for Member Accounts Representative. The selected candidate for this full-time, benefited position will be responsible for providing quality member services by responding to service inquiries related to member accounts, service orders, billing, payments and other member service programs.

 

Reporting to and receiving assignments from the Office Manager, this role will provide services in a timely, accurate and high quality manner, while fostering positive working relationships within the office. The selected candidate will support the mission of MEC and make our members first priority.

 

Responsibilities include, but are not limited to, the following:

• Responds to member inquiries by telephone or walk-ins regarding billing inquiries, payments, billing concerns, outage incidents and other service orders.
• Process and updates member orders, including new member connects, transfers, meter exchanges, and trouble calls.
• Assists the Billing Supervisor with the billing process including reviewing high-low usage reports, resolving billing errors, posting meter readings from new or missed meter reads, processing billing adjustments, initiating action on return checks, responding to bill extension requests, processing member deposits, initiating delinquent collection orders and processing service fees to member accounts.
• Process and remit billing payments from members. Prepares deposits for billing and ensures the balance of daily cash posting agrees with cash deposit totals.
• Sets up bank drafts and automatic credit card for member accounts and ensures they are processed.
• As needed, tracks and prepares reports on member service activities.
• Assists with accounts receivable activities and general accounting functions as needed.
• Determines needs of customers and general public visiting MEC office, escorts or directs to the proper person or department for desired information and/or assistance.
• Answers telephone, route calls and takes messages for all departments. Makes outbound calls to members as needed.
• Prepares letters, memorandums, reports and work on special projects as requested.
• Prepares and processes standard member correspondence related to member service function.
• Assists with general administration activities, including acting as backup to the front desk, general clerical activities and assisting with back-up process of daily posting on main customer information system.
• Process accounts payable invoice for payment.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.
• All other duties as assigned by the Office Manager or Director of Accounting & Finance.

 

FOR A COMPLETE LIST OF JOB RESPONSIBILITIES, please contact MEC Human Resources for a full Job Description.

 

 

Education/Experience: High school diploma or equivalent; Previous customer service representative or public contact position desired. One to three year's experience in electric utility distribution system or other equivalent professional setting is preferred.

Certifications/Licenses: A valid ND Class D driver's license is required.

Knowledge: Basic understanding of how PC based Window's software operates. Basic spreadsheet and word processing skills.

 

About McKenzie Electric Cooperative

MEC is a member owned electric cooperative based in Watford City, ND. Since 1945, it's been our goal and commitment to improving the quality of life of our members, while supporting the communities in which we operate, by offering safe, reliable, and affordable electricity.

 

MEC offers a generous and flexible benefits package to its employees. The benefits include:

• Health, Dental and Vision coverage, effective from first day of hire
• 401(k) with 7% matching after one year
• Pension plan at no cost to the employee, effective after one year
• Short-term and Long-term disability coverage at no cost to the employee
• Life insurance, including spouse and dependents at no cost to the employee
• Supplemental Life Insurance
• Business Travel Accident coverage
• Supplemental Accident Death & Dismemberment coverage
• Flexible spending account
• Accrued Vacation and Sick Pay
• 12 Paid Holidays a year

 

Position closes on August 4, 2026