C.H.Robinson is seeking a Principal Global Forwarding Agent to join our Global Forwarding division. In this position, you will be responsible for managing and operating the shipment lifecycle for their assigned accounts while also having a desire to lead, teach, and develop the team around them.You will drive a high level of operational excellence and compliance with process.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Maintain Operational Excellence for themselves and coach the team around Operational standards
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead
• Act as a team lead supporting the team supervisor
• Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction
• Coach and train others on pricing strategies

Facilitate Relationships:

• Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers
• Develop & coach team members and assist with new employee onboarding
• Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed
• Promote a positive working relationship for all team members
• Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operation

Other Activities:

• Support and/or Create new team efficiencies and processes
• Participate in customer visits, assist in evaluating the account
• Ensure customer SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

• High school diploma or GED
• 6 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university in a related field
• Basic understanding of Quality Management (ISO 9001)
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Excellent communication and customer service skills
• Proactive, ambitious, hardworking, analytical mindset
• Positive leadership skills and presence within the team (positive attitude, team player, flexibility)
• Strong prioritization and multi-tasking skills
• Ability to directly and decisively resolve problems
• Refined written and oral communication skills
• High level of flexibility as priorities and needs change daily in our business
• Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term
• High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges
• Values a diverse and inclusive work environment

Benefits
• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave