Program Associate

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Assistant Dean for Student Success, the Program Associate functions as the point of contact for the CCHL Student Success Center, supporting major events and programs throughout the year. The Program Associate provides administrative support to the Assistant Dean in the smooth and effective functioning of the Student Success Center.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support the Assistant Dean for Student Success in matters related to operations and initiatives of the Student Success Center.

• Manage the Assistant Dean’s calendar, schedule meetings, and provide administrative support as needed.

• Serve as the primary point of contact for the College for Community Health Student Success Center, including front desk coverage, greeting visitors, and responding to inquiries from students.

• Coordinate front desk operations, including hiring, onboarding, training, and scheduling of student staff to ensure consistent service delivery.

• Coordinate the Student Ambassador Program, including hiring, onboarding, training, scheduling meetings, and sending communications.

• Support the coordination of student success initiatives, orientations, and onboarding events.

• Assist with social media and web content creation, production, and distribution of promotional materials, and mass email communications.

• Provide outreach to CCHL undergraduate students regarding retention, academic standing, registration, and timely progression toward degree completion via Navigate, CCHL email, phone, or text.

• Triage student inquiries, provide general guidance, and connect students to appropriate resources (e.g., academic advising, tutoring, coaching, and campus services).

• Provide pre-advising support by clarifying academic processes and preparing students for advising appointments.

• Generate routine reports on student engagement, outreach effectiveness,  academic risk indicators to inform retention strategies.  Collect and generate other data reports as needed.

• Perform duties as assigned.

• Management retains the right to modify responsibilities as needed.

QUALIFICATIONS:

REQUIRED: 

• Bachelor’s degree from an accredited college of university in education, human services, English, or related field.

• Minimum one (1) year of professional experience at a higher education institution.

• Personable, with strong verbal and written communication skills.

• Exceptional organizational and teamwork skills.

• Proficiency in Microsoft Office (Excel, Word and PowerPoint), comfortable working with social media and have the ability to quickly learn new applications.

• Responsible, confident and welcomes the opportunity to make suggestions, contribute ideas and get involved in the programs and services.

• Ability to work well with people of varied backgrounds and talents.

• Demonstrate understanding of excellent customer service.

PREFERRED:

• Experience in Career Services or Academic Advising.

• Experience working with Handshake, Navigate, and Banner a plus.

PROCEDURE FOR CANDIDACY
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Salary Range

$57,072.15-$62,777.19 Annually

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/   

Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions. 

Department

CCHL/Academic Advising

Position Type

Professional - Non-Faculty

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email [email protected].

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/