Senior Manager, Group Digital Platforms

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.

The Group Platforms team operates across FWD Group to:

• Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.

• Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.

KEY ACCOUNTABILITIES

• Lead multiple workstreams for the customer website platform (applications) and customer servicing digital dashboard to maximise customer servicing linking and impacting  digital adoption and straight through processing

• Digital product management and delivery of a single digital platform solution across the multiple markets (Regional digital Platform) with considering scalability and re-usability

• Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level

• Writes product specs/stories for major platform to deliver with no bugs on time with achieving successful business metrics

• Proficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platform

• Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX/UI team members.

• Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets.

• Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative

• Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and local QA teams.

• Technically savvy to work closely with developers, understanding their technical capabilities and constraints

• Implement squad strategyg from expertise in platform, features, product

• Generate high value from user feedback that strongly influence platform direction

• Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams.

• Assess customer/users feedback and prioritize quick fix optimizations and longer-term strategic fixes

• Develop, create and maintain a digital roadmap for the assigned digital platform

• Define and drive for relevant digital platform performance that contributing to regional and local BUs business performance metrics. 

• Apply business acumen to extract insights from the digital dashboard, and drive initiatives and decisions s from the data insights 

• Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery

• Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative.

• Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency.

QUALIFICATIONS / EXPERIENCE

• University degree in Business, or Information Technology or equivalent area

• 10+ years’ working experience in which 6+ years' in Financial Services. eCommerce / InsurTech-Fintech / Start-up environment experience, will be advantageous

• Expertise in digital best practices and its applicability to lifestyle and financial services.

• Experience and proven results in product management and delivery of a digital platform

KNOWLEDGE & TECHNICAL SKILLS

Business Knowledge

• Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends

• Able to partner engagement for ideation and problem-solving facilitation with stakeholders. Relevant application of design thinking methodologies that are aligned to achieving business performance metric needs.

• Appreciate the business applications of emerging technologies and practices; applicable knowledgebase of DevOps, Cloud, Microservices and Mobile development to ensure feasibility and relevant conversations during solution planning.

Technical Skills

• Skilled in Agile Software delivery (Scrum or similar)

• Proven record of Product Backlog management (using JIRA or something similar)

• Strong understanding of technology concepts and developer languages

• Good in facilitating people/customer centric design thinking and relevant application to digital platform requirements

• Commercially Savvy to ensure identification and development of digital platform improvements to meet the business and users’ needs.

• Build prototypes with UX/UI designers with data driven approach using analytics